How Do I File a Phone Insurance Claim for AT&T?

If you’re experiencing problems with your Verizon service that aren’t covered by device insurance, you may still be able to claim compensation. Tell us what happened and our experts will walk you through your options.

Is your phone giving you problems? Is it a brand new phone and it’s suddenly experiencing software problems or unexpectedly failing? Maybe the exterior has been damaged, or the screen broke. No matter the problem, damages can be compensated and repairs can be made thanks to insurance plans.

But how do you file a phone insurance claim for AT&T? We explain the steps to follow and what you can expect if your claim is approved or denied by Asurion.

What company provides coverage for your wireless provider?

If you bought phone insurance from AT&T, it came from a company called Asurion. You can file a phone insurance claim on their site first.

What kinds of damages can you file a claim for?

The kind of damages for which you can file a phone insurance claim for AT&T are going to be contingent upon what the coverage is. If you have a phone plan from AT&T it will explain exactly what situations or types of damage are covered and if you have a phone plan and extra insurance through Asurion, they will also have different types of Damages that are covered. The type of plan you have will tell you in what situations you can file a phone insurance claim for AT&T.

Asurion gives you a lot of mobile protection such as instant Live tech help whenever you have an issue with your device, a backup plan that backs up all of your videos, photos, and contacts as well as security to prevent your phone from viruses or other malicious software.

How do you start a claim?

When you file a phone insurance claim for AT&T you start by entering the model number of the device that is affected. The process is quick and easy. Online you click the button to file or track a claim and you can do this 24/7.

You can receive a replacement phone if your claim is approved in as little as 24 hours. All of the replacement phones are also backed by a one year warranty. They give you unlimited support for the setup, troubleshooting, and any other education pertaining to a new device.

If you took out your policy through AT&T, you can log into your account or check the AT&T homepage to file a phone insurance claim with Asurion directly. You will have to provide the make and model as well as any details pertaining to what happened and when it happened. The more information you can provide and any documentation or evidence, the faster your claim can be approved.

Depending on the insurance program you have, there are different deductibles and service fees for things like malfunctions, device replacements, cracked screen repairs, and other damages the amount of which varies based on the tier of insurance coverage you have.

What do you do if the insurance company or wireless provider is denying your claim?

Just because the insurance company or your wireless provider has denied your claim doesn’t mean you are out of options. You can still file a phone insurance claim for AT&T by using another method outlined in your contract with them, like consumer arbitration.

At Fairshake we can help you file a claim. If your claim is denied your alternatives include small claims court and consumer arbitration.

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