How do I Contact AT&T?

Do you have a problem with AT&T? Maybe they are overbilling you, a salesperson misled you, or they won’t provide an AT&T refund they promised. Now you want the problem fixed.

You can start by trying to reach AT&T on their Main Customer Service line at (800) 331 – 0500 or through their online customer service here.

But if you’re looking for how to contact AT&T, you probably already tried those options, and are looking to contact a real person at AT&T who can actually do something about your problem.

How do I Contact a Real Person at AT&T for help?

Tired of waiting on hold? Submit a claim against AT&T for free:

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Here are some customer service hacks you can use to contact AT&T at their corporate office and potentially reach a real person:

Call the AT&T Executive Customer Support line at (866) 485-5238.

Representatives here deal with complaints that have been escalated from the lower levels of customer support. If you contact AT&T through Executive Customer Support, you might get them to listen. There can be less of a wait time, and the agents are specially trained to be helpful and expedite your issue.

Call the Main Line for AT&T’s Executive Offices at (210) 821-4105.

At this direct line to AT&T’s corporate office you can ask to speak with senior AT&T executives like the CEO or General Counsel (AT&T’s top lawyer). While you won’t get through to a senior executive directly, BUT their assistant will usually transfer you to an escalated customer service process that will prove more proactive than the general customer service line.

(Take caution: some customers have reported hostile and aggressive responses from AT&T when they try this out, but if you are brave enough, go for it.)

How do I Contact AT&T with a Legal Complaint?

When customer service can’t solve your problem, you can file a complaint against AT&T.  For a lot of dissatisfied AT&T customers, the next step is to start a legal process.

Submitting a claim for arbitration is often faster and cheaper than going through small claims court. Tell us your clain:

Start Your Claim

If you want to sue AT&T and start a legal process, there are two ways:

1. Begin Small Claims Court proceedings by contacting AT&T at their legal address.

   Sending a demand letter to contact AT&T at their legal address is an initial step in the Small Claims process. Instructions for following this process, and what to do after you contact AT&T, can be found here. It often gets customers what they want, but can take some navigation.

2. Demand Consumer Arbitration from AT&T under your AT&T contract.

   Arbitration is a type of dispute resolution that lets you bring your dispute with AT&T to an independent arbitrator. (AT&T’s contract is written to avoid class action lawsuits in regular court).

   To initiate arbitration, the first step is to contact AT&T at their legal address with a legal notice. Contacting AT&T to initiate arbitration can get them to act — some customers with severe complaints against companies like AT&T get compensation in the thousands of dollars.

If you want to contact AT&T with your complaint, we can help: