The inside track to contact AT&T execs. And what to do if they won’t listen…
Do you have a problem with AT&T? Maybe they are overbilling you, a salesperson misled you, or they won’t provide an AT&T refund they promised. Now you want the problem fixed.
You can start by trying to reach AT&T on their Main Customer Service line at (800) 331 – 0500 or through their online customer service here.
But if you’re looking for how to contact AT&T, you probably already tried those options, and are looking to contact a real person at AT&T who can actually do something about your problem.
Here are some customer service hacks you can use to contact AT&T at their corporate office and potentially reach a real person:
Representatives here deal with complaints that have been escalated from the lower levels of customer support. If you contact AT&T through Executive Customer Support, you might get them to listen. There can be less of a wait time, and the agents are specially trained to be helpful and expedite your issue.
At this direct line to AT&T’s corporate office you can ask to speak with senior AT&T executives like the CEO or General Counsel (AT&T’s top lawyer). While you won’t get through to a senior executive directly, BUT their assistant will usually transfer you to an escalated customer service process that will prove more proactive than the general customer service line.
(Take caution: some customers have reported hostile and aggressive responses from AT&T when they try this out, but if you are brave enough, go for it.)
When customer service can’t solve your problem, you can file a complaint against AT&T. For a lot of dissatisfied AT&T customers, the next step is to start a legal process.
If you want to sue AT&T and start a legal process, there are two ways:
Begin Small Claims Court proceedings by contacting AT&T at their legal address.
Sending a demand letter to contact AT&T at their legal address is an initial step in the Small Claims process. Instructions for following this process, and what to do after you contact AT&T, can be found here. It often gets customers what they want, but can take some navigation.
Demand Consumer Arbitration from AT&T under your AT&T contract.
Arbitration is a type of dispute resolution that lets you bring your dispute with AT&T to an independent arbitrator. (AT&T’s contract is written to avoid class action lawsuits in regular court).
To initiate arbitration, the first step is to contact AT&T at their legal address with a legal notice. Contacting AT&T to initiate arbitration can get them to act — some customers with severe complaints against companies like AT&T get compensation in the thousands of dollars.
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