How to Contact Capital One Bank Customer Service

There’s more than one way to contact Capital One Bank. And if they don’t listen you have options…

Capital One offers extensive online banking options and includes options to chat with customer service or contact them via email for questions. If you have a checking or savings account with Capital One, you can call the automated customer service number 24-hours a day, seven days a week at 1-800-655-2265. For other general inquiries, you can also contact customer service via mail at Capital One Bank, P.O. Box 180, St. Cloud, MN 56302-0180. If you aren’t sure how to get customer service to listen when you do call, you can read our Capital One customer service tips

Credit Cards

For inquiries about your personal credit card with Capital One, you have numerous options for contacting customer service. You can reach them via their credit card web page for full account services. 

Capital One Platinum Card Customer Service: 1-800-227-4825

Outside the U.S.: 1-804-934-2001

Online banking support: 1-800-750-0873

Fraud Protection: 1-800-427-9428

To apply for a credit card: 1-800-695-5500

Information about secured cards: 1-800-219-7913

Small Business Banking 

For credit card information for small businesses, you can reach customer service at 1-800-867-0904. 

The small business center web page allows you to see all the products offered for small businesses as well as the capability to contact business customer service. 

Online Banking Customer Service—1-866-750-0873

Report a lost or stolen card—1-804-934-2001

Business Accounts—1-888-755-2172

Capital One Merchant Services

Customer service can be reached 24/7 at 1-888-754-4371

Investing—Share Building 401K 1-800-943-6108 x 1

To contact customer service for businesses or merchants, you can also reach out via mail. For payments:

Capital One

P.O. Box 105474

Atlanta, GA 30348-5474

For general correspondence:

Capital One

Attn: General Correspondence 

P.O. Box 30285

Salt Lake City, UT 84130-0285

Auto Loans

If your auto loan is with Capital One, you can contact them via the auto loan customer support webpage

Existing Customers 1-800-946-0332 (phone) 1-866-722-0410 (fax)

New and Used Financing Applications 1-800-689-1789

You can submit an online Auto Finance Feedback form on the website. 

For contact by mail, you can send overnight payments to

Capital One Auto Finance

P.O. Box 60511

City of Industry, CA 91716

For regular payments, the address is

Capital One Auto Finance, Attn: Payment Processing

2525 Corporate Place, 2nd Floor, Suite #250

Monterey Park, CA 91754

General auto finance correspondence should be mailed to

Capital One Auto Finance

7933 Preston Road

Plano, TX 75024-2302

You can also send correspondence via fax to 1-866-722-0410.

Personal Loans

Capital One offers a vast array of personal loan products. Visit the personal loan webpage for a list of products, or log on to your account services for account information. 

For existing accounts—1-800-926-1000

Online sign-in assistance—1-877-442-3764


To make payments via mail, send to

Capital One

P.O. Box 71142

Charlotte, NC 28272-1142

Send all other personal loan correspondence to

Capital One

P.O. Box 30273

Salt Lake City, UT 84130-0273

If these aren’t working, you have other options for getting your issue resolved. While your user agreement likely says you can’t join Capital One lawsuits, there are other solutions.

One is to file a complaint against Capital One. At FairShake we have helped hundreds of customers just like you with their Capital One complaints and we can help you too.

FairShake helps put the power back in your hands

Learn More