Caviar is a delivery app that lets you deliver food from your favorite restaurants in real time and have it delivered. The app allows you to find the food you want, have it picked up for you, and delivered all while you monitor everything with GPS tracking.
But even though they offer this seemingly simple service, they are still the target of a lot of consumer complaints. In this article we pulled together the legal actions and the lawsuits that have been taken against Caviar over the last few years.
Are lawsuits allowed against Caviar?
Unfortunately as is the case with most legal questions, the answer to this is complicated. Technically you can bring a lawsuit against them but that changes when you are the consumer using their service. Like many service providers, the company tries to protect company interests and as part of your user agreement they typically include language that stipulates you cannot sue them and almost all types of legal court.
However, as a consumer you will always have an option to take Caviar to a small claims court, or file a consumer arbitration claim against them.
Often, consumer arbitration is the better solution for your problem and it’s one that we can help you solve.
What is a class action lawsuit and can I file a class action lawsuit against Caviar?
Class action lawsuit single lawsuits that are meant to bring together class of people, a group of people who all have the same complaint. However, if you are a customer of Caviar you typically don’t have the option legally to file a class action lawsuit or join an existing lawsuit.
Because of your user agreement there is language that prevents you from getting involved. However, at Fair Shake, we are changing the Caviar lawsuit process. Complaints against the company are quite common and a lot of consumers have the same questions about what legal rights they have when the company has left them in a bad situation. Rather than going after a class action lawsuit, we will file a personalized legal document with Caviar on your behalf and guide you through the process.
As a caviar customer, what are my options for a lawsuit?
There are a lot of ways that you can file a claim against the company depending on what the issue is but your legal options come down to one of two things:
Stolen Tips Class Action Settlement
Caviar recently settled a class action lawsuit to the tune of 2.2 million dollars after claims that they took money customers had paid in order to tip delivery drivers but never actually gave the money to the drivers.
Caviar has faced the class action lawsuit for keeping employee tips as well as labor complaints that have been filed against them much the same as other on-demand delivery companies have faced. The class action lawsuits have to do with the misclassification of employees as independent contractors.
Best of the Best. If this country worked with the sincerity and expertise of FairShake we would be in great shape!Allie, real FairShake customer
They got more done in a few weeks than I did in over two years.John, real FairShake customer
I can’t say enough good about this company! They are really a light for us in a very hard time.Mark, real FairShake customer
Thank you FairShake for representing the little people screwed over by corporations.Amanda, real FairShake customer
I was having problems with the company for months. That you could make my problem resolved in a few days is wonderful.Marisol, real FairShake customer
It's not right what Big Business can get away with if we let them. People need to know someone is out there to help!Virgil, real FairShake customer