How to Contact CenturyLink Customer Service

There’s more than one way to contact CenturyLink. And if they don’t listen you have options…

In a perfect world, our cable, phone, and internet services would always work as expected. In real life, however, it’s not uncommon for our expensive cable services to malfunction or not work as promised. Many large companies turn their backs on customers by not delivering prompt and efficient customer service. This is especially true for unresponsive members of a customer service department.

Even worse, it’s not unheard of for CenturyLink’s service to fail, preventing people from even being able to call 911. When things go awry, we can’t always rely on our cable company’s customer support to fix their mistakes.

It can be difficult getting through to CenturyLink, so it’s a good idea to have a few different ways to contact customer service. CenturyLink customers have several options: they can call one of CenturyLink’s dedicated customer service phone lines, talk to a customer care representative with CenturyLink’s live chat, send an email to one of the provided email addresses, or reach out on one of CenturyLink’s social media pages.

Giving CenturyLink a Call

Reaching customer support by phone can be a daunting task. It’s no secret that calling your cable company often results in a long wait, and customer service representatives may have the incentive to try to upsell their company’s services before listening to your request. Still, calling the customer service phone number is often the easiest way to reach a customer service representative, and CenturyLink has a few different numbers to try.

  • You can reach a CenturyLink customer service representative at 866-642-0444. Unfortunately, you’ll have to go through an automated phone system before reaching a live agent. If you’re an existing customer, you’ll be prompted to press 2 to hear more options. From there, if you’re looking for technical support, you can press 1. To remove or disconnect services, you’ll press 2. For other issues, you should press 3.
  • There’s a chance that calling 888-218-0467 could result in a shorter wait. You’ll still have to listen to automated messages before reaching a representative.

CenturyLink’s phone support can be reached Monday through Friday from 8 A.M. to 6 P.M. Central Time.

They also offer a chat feature on their site, but only after you’ve sign in to your account.

If you do choose to air your grievances publicly, you’ll be joining many others. CenturyLink maintains an active presence on Facebook. You can also access the popular #CenturyLinkFail Twitter feed or just post your complaint on the official Twitter feed.

Make a Claim Against CenturyLink

Telecommunications companies often ignore the plights of consumers, but it can end up quite expensive for them. When CenturyLink fails to provide their promised service, refuses to rightly refund customers, or commits fraudulent billing practices, consumers have a few different legal options.

Most customers cannot join a class action lawsuit against CenturyLink because CenturyLink has a contract containing an anti-suit clause, but they can learn how to sue CenturyLink in small claims court or how to file an official complaint.

Consumers can fight back by filing a complaint against CenturyLink with FairShake. When you make a claim with the help of FairShake, you have an experienced team fighting on your behalf. Without leaving your home, you may be able to get cash for your CenturyLink complaint. Although arbitration can be a complicated concept, we make the process as smooth as possible. If you’re ready to make CenturyLink listen, it’s time to start a claim now.

FairShake helps put the power back in your hands

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