How to Negotiate Your CenturyLink Bill

Do you struggle to pay your Centurylink bill every month?  Are you paying more for your service than you think you should?
We break down your options to reduce your bill from CenturyLink.

Are you having a hard time paying your CenturyLink bill every month?  Have you fallen behind and you just can’t seem to catch up? Are you being charged more than you should, but you can’t seem to fix the problem with CenturyLink’s customer service?

So now you want to know:  How do I reduce my bill from CenturyLink?

If you can’t pay your CenturyLink bill every month, you may be able to reduce your monthly bill.  Here we walk through a few steps that can help you save money on your CenturyLink bill:

  • Review your bill
  • Pay for what you need
  • Take advantage of CenturyLink discounts and promotions

If you are struggling to pay your CenturyLink bill and need some relief, read on to find out how:

Review your bill

Review your bill every month to make sure that you are being charged for the service you agreed to.  If you were promised a special promotional rate or a credit, make sure that you see this on your bill.  According to the Better Business Bureau, customers often report that CenturyLink promises customers a promotional rate but they either don’t honor it or they don’t explain the terms.

In other cases, you may be charged for services that you didn’t authorize or are incorrect.

  • In August 2019, CenturyLink settled a government action taken by the Federal Trade Commission whereby customers had unauthorized long-distance charges on their accounts.  CenturyLink agreed to a settlement of $550,000, plus refunds to customers that had unauthorized charges posted to their accounts.
  • Customers that update or cancel services report that rates aren’t changed and they continue to be billed.
  • Customers also report that they are billed for equipment that they had returned.

By reviewing your bill, you can catch these errors early on which can help you to keep your charges low.

Pay for what you Need

CenturyLink provides an array of services including internet, television through DirecTV, and phone service.  Many times, customers purchase bundled services as a means to keep their costs low. While this may seem like a good deal, if you aren’t using all of the services, you may be paying than if you just signed up for what you need.

In other cases, you may be able to reduce the level of service you receive.  If you subscribe to multiple channels or you don’t need a landline, you may be able to scale these back to save a little money each month.

CenturyLink discounts and promotions

You may be eligible for discounts and special promotions through CenturyLink that can save you money every month.  CenturyLink offers the following;

Senior Telephone Discount Program (STDP)

If you are 65 years or older and have income that is at or below 100% of the Federal Poverty Level, you may be eligible to take advantage of this discount.  Only one person per household is eligible for this discount.


Low-income families may be eligible for discount pricing through the Lifeline program.  Households can qualify for this discount based on their income level and participation in federal or state financial assistance programs.  The Lifeline program covers one phone line in the household and is available in most states.

Prism TV Entry Program

Low-income families that live in Seattle, WA or St. Paul, MN may be eligible to participate in CenturyLink’s Prism TV program at a reduced rate.

Promotional rates

CenturyLink offers a variety of special programs and bundles designed to keep rates lower.  If you find that you are paying more for your service than what you can afford, call customer service to see if there is a better deal for you.  But before you change plans, be sure that you understand what you are entering into. If you decide to cancel or change service again, you could be charged additional fees.

If paying more for your CenturyLink service is difficult on your finances and you’ve tried everything you’ve can to fix this with customer service, consider getting help from FairShake.  If you’ve been overcharged or are paying for more than what you need, they may be able to help you get some relief. Find out how FairShake can help you file a claim today.

FairShake helps put the power back in your hands

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