How to Cancel Spectrum

You may have heard of Spectrum, especially if you have recently moved and have been on the market for high speed internet, TV, mobile phone services, and package deals. Many people have no choice but to use Spectrum particularly if they are the sole provider for a geographic area. 

However, if you are already a customer of Spectrum, you may have noticed just how difficult the company makes it to cancel your subscription and services. If you find yourself having a hard time cutting ties when you’re ready to enroll in the services offered by another company, don’t worry. You have resources at your disposal to make the transition as easy as possible.

How Do I Cancel My Subscription?

If your are ready to end your subscription and services with Spectrum, feel free to call Spectrum’s customer service number at (833) 267-6094. Be patient — you will likely be required to navigate an automated menu to find a human being to talk to about your requests.

Prepare yourself for this call by understanding that the customer service representatives are most interested in keeping you with Spectrum. They may offer you packages that you don’t know about, services that you don’t need, or reduced rates. All of these tactics are designed to keep you from canceling your services.

Be firm. Tell the customer service representative that you are moving to a location where their services are not available. If you are pressed for additional details, do not feel like you have to share them. All the customer service representative needs to understand is that you will no longer require Spectrum’s services.

Will I Be Charged a Fee if I Cancel?

Luckily, Spectrum services does not have a fee for cancellation. This is because the company does not use contracts to dictate its services to customers.

However, if you find yourself incurring charges that are completely unexpected — or pushback to your request to end services — you have resources available to you to make life easier, including your transition to another carrier or provider.

What Should I Do if They Won’t Let Me Cancel But I Can’t Afford or Use the Service Right Now?

Stop beating yourself up over your inability to cancel Spectrum’s services. There are plenty of companies that make it harder than it should be to get rid of them — Spectrum included. That’s what makes up the foundation of FairShake. We’re an organization on the side of the consumer — people like you who are just trying to move forward with their lives.

Begin your claim against Spectrum below