Are you trying to contact Charter to fix an billing problem, or get that promised rebate to finally show up? You aren’t alone.
The most common starting place contact Charter Spectrum on their Main Customer Service line at (800) 892-4357 or through their online customer service at https://www.spectrum.net/contact-us/.
But if you’re looking for how to contact Spectrum, you probably already tried those options, and are looking to contact a real person at Spectrum who can actually do something.
Unlike many other cable companies, in our experience Spectrum may not have an “Executive Customer Support” team at Spectrum headquarters. Many companies use this team to handle the most severe customer complaints. But complaints to Spectrum headquarters may be redirected to your local Spectrum office.
However, if you are trying to reach a real person at Spectrum headquarters, here are some ideas:
Tweet at Spectrum’s customer case team at @AskSpectrum.
Most companies run their social media accounts from the main office. So if you are trying to reach someone at Spectrum headquarters, making contact over social media can be a place to start.
Call the main line for Charter’s Corporate Offices at (314) 965-0555.
At this direct line to Spectrum’s corporate office you can use the phone directory to look up senior Charter Spectrum executives like the CEO or General Counsel (the top lawyer).
While you won’t get through to a senior executive themself, his or her personal assistant may transfer you to an escalated customer service process.
(Take caution: some customers have reported hostile and aggressive responses from companies when they try this out.)
When customer service can’t solve your problem, what’s the next way to try to contact Spectrum? For a lot of dissatisfied Spectrum customers, the next step is to start a legal process.
If you want to contact Spectrum by Charter to start a legal process, there are two ways:
Begin Small Claims Court proceedings by contacting Charter Communications at their legal address.
Sending a demand letter to contact Charter Spectrum at their legal address is an initial step in the Small Claims process. Instructions for following this process, and what to do after you contact Spectrum, can be found here. It often gets customers what they want, but can take some navigation.
Demand Consumer Arbitration from Spectrum under your Spectrum contract.
Arbitration is a type of dispute resolution that lets you bring your dispute with Charter Spectrum to an independent arbitrator who acts like as judge. (Charter Spectrum’s contract is written to avoid class action lawsuits in regular court).
To initiate arbitration, the first step is to contact Charter Spectrum at their legal address with a legal notice. Contacting Charter Spectrum to initiate arbitration can get them to act — some customers with severe complaints against companies like Charter get compensation in the thousands of dollars.
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