What Some Customers Get in Compensation from Coinbase

The first thing to know is that your Coinbase contract probably limits your options for legal complaints against Coinbase. You generally have two options:

1. Take your Coinbase complaint to Small Claims Court
2. Take your Coinbase complaint to Consumer Arbitration

FairShake can help you file a claim against companies like Coinbase. We’ll take your complaint through the legal process of consumer arbitration. This usually gets the company to negotiate. For a list of companies we process complaints against, start here.

Here’s some information from the American Arbitration Association (AAA) about how recent complaints against Coinbase have resolved:

NOW FOR THE NUMBERS…

In 2018, 18 resolved complaints against Coinbase went through the binding arbitration process.

Among the 18 complaints, 8 complaints resulted in a settlement. That’s 44% of complaints.

Although settlement amounts are kept secret, the average complaint against Coinbase asked for $11,038 in compensation.

At least 3 customers received non-monetary relief for their Coinbase complaints.

Arbitration complaints against Coinbase took an average of 4 months to resolve.

Complaints handled by FairShake often settle before arbitration.

The arbitration complaint process against Coinbase costs money, but the company is usually responsible for costs. Coinbase paid $550 in fees per complaint on average.

Meanwhile, 100% of consumers paid nothing in fees for their complaints against Coinbase that went through the American Arbitration Association.