Published on May 28, 2018 by the FairShake Team
If you’re a Comcast customer, there’s a good chance they’ve treated you sometimes in a way that’s frustrating, costly, or just plain unfair. Based on the latest news from across the web, we’ve put together a list of the 8 biggest scams Comcast may be pulling. Read more below, or you can start your own claim right now:
Here are some of the scams we’re seeing:
Fraudulent repair plan: Comcast is being sued by the state of Washington under charges that its “Service Protection Plan” was improperly added to customer accounts without their permission, and didn’t cover necessary repairs!
“Stuffing” bills with unneeded services: Comcast has been fined over $2 million dollars by the federal government for charging customers for products and services they never requested.
Hidden fees and deceptive advertising: California consumers are claiming Comcast engaged in a “massive illegal scheme” by adding billions in “content” fees to cable bills that weren’t disclosed on sign-up.
Improper credit checks: An action in Illinois claims that Comcast has been running credit checks on some new customers, potentially impacting their credit scores, even after they paid a deposit specifically to avoid a credit check!
Crazy cancellation fees: One small business owner tells the two-year saga of trying to get an $1800 cancellation fee refunded—money Comcast took from his bank by falsely claiming he was still in contract.
Reps who won’t let you cancel: A few years ago, this call went viral of a subscriber’s head banging interactions with a Comcast telemarketer who wouldn’t cancel his account. (Pro tip: We’ve heard it helps if you tell them you’re moving out of the country).
Lying about internet speeds: According to the advertising agency’s internal watchdog, Comcast’s advertisements lied when claiming to have “the fastest internet”; they were asked to stop the ads because the claim was misleading customers.
Plans to create an internet “slow lane”: In opposition to “net neutrality” protests, a Comcast lobbyist was quoted saying that “something might come along” that supported some internet traffic reaching you faster than others. (Maybe based on who cut the biggest check to Comcast!?)
Have you been a victim of these scams? Or a different Comcast issue? We want to hear from you!
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They got more done in a few weeks than I did in over two years.John, Real FairShake customer
I can’t say enough good about this company! They are really a light for us in a very hard time.Mark, Real FairShake customer
Thank you FairShake for representing the little people screwed over by corporations.Amanda, Real FairShake customer
I was having problems with the company for months. That you could make my problem resolved in a few days is wonderful.Marisol, Real FairShake customer
It's not right what Big Business can get away with if we let them. People need to know someone is out there to help!Virgil, Real FairShake customer