The inside track to contact Cox execs. And what to do if they won’t listen…
So you have a problem with Cox cable or internet. Maybe the company failed to give you a credit to your account for switching providers, or they overbilled you. Maybe their service just isn’t what was expected.
You might start trying to contact Cox on their Main Customer Service line at (800) 234-3993 or through their online customer service at https://www.cox.com/residential/contactus.html.
But if you’re looking for how to contact Cox, you probably already tried those options, and are looking to contact a real person at Cox who can actually do something.
Trying to contact Cox and get a real person can seem impossible. But it’s not.
Here are some customer service hacks you can use to contact Cox’s corporate office and potentially reach a real person:
Call the Cox Executive Customer Support line at (866) 867-7644.
Representatives here deal with complaints that have been escalated from the lower levels of customer support. If you contact Cox through Executive Customer Support, you might get them to listen. There can be less of a wait time, and the agents are specially trained to be helpful and expedite your issue.
Call the Main Line for Cox’s Executive Offices at (678) 645-0000.
At this direct line to Cox’s corporate office you can ask to speak with senior Cox executives like the CEO or General Counsel (Cox’s top lawyer). While you won’t get through to a senior executive, his or her personal assistant will often transfer you to an escalated customer service process.
(Take caution: some customers have reported hostile and aggressive responses from companies when they try this out.)
You’ve tried to contact Cox customer service, but that didn’t solve your problem. So what can you do next? For a lot of dissatisfied Cox customers, the next step is to start a legal process.
If you want to contact Cox to start a legal process, there are two ways:
Begin Small Claims Court proceedings by contacting Cox at their legal address.
Sending a demand letter to contact Cox at their legal address is an initial step in the Small Claims process. Instructions for how to sue Cox, and what to do after you contact Cox, can be found here. It often gets customers what they want, but can take some navigation.
Demand Consumer Arbitration from Cox under your Cox contract.
Arbitration is a type of dispute resolution that lets you bring your dispute with Cox to an independent arbitrator. (Cox’s contract is written to avoid class action lawsuits in regular court).
To initiate arbitration, the first step is to contact Cox at their legal address with a legal notice. Contacting Cox with arbitration can get them to act — some customers with severe complaints against companies like Cox get compensation in the thousands of dollars.