How Do I Contact Cox?

The inside track to contact Cox execs. And what to do if they won’t listen…

So you have a problem with Cox cable or internet. Maybe the company failed to give you a credit to your account for switching providers, or they overbilled you. Maybe their service just isn’t what was expected.

You might start trying to contact Cox on their Main Customer Service line at (800) 234-3993 or through their online customer service at https://www.cox.com/residential/contactus.html.

But if you’re looking for how to contact Cox, you probably already tried those options, and are looking to contact a real person at Cox who can actually do something.

How do I contact Cox and reach a real person?

Trying to contact Cox and get a real person can seem impossible. But it’s not.

Here are some customer service hacks you can use to contact Cox’s corporate office and potentially reach a real person:

  1. Call the Cox Executive Customer Support line at (866) 867-7644.

    Representatives here deal with complaints that have been escalated from the lower levels of customer support. If you contact Cox through Executive Customer Support, you might get them to listen. There can be less of a wait time, and the agents are specially trained to be helpful and expedite your issue.

  2. Call the Main Line for Cox’s Executive Offices at (678) 645-0000.

    At this direct line to Cox’s corporate office you can ask to speak with senior Cox executives like the CEO or General Counsel (Cox’s top lawyer). While you won’t get through to a senior executive, his or her personal assistant will often transfer you to an escalated customer service process.

    (Take caution: some customers have reported hostile and aggressive responses from companies when they try this out.)

How do I contact Cox with my legal complaint?

You’ve tried to contact Cox customer service, but that didn’t solve your problem. So what can you do next? For a lot of dissatisfied Cox customers, the next step is to start a legal process.

You probably cannot start a class action lawsuit against Cox but you can learn how to file a complaint against Cox or sue in court.

If you want to contact Cox to start a legal process, there are two ways:

  1. Begin Small Claims Court proceedings by contacting Cox at their legal address.

    Sending a demand letter to contact Cox at their legal address is an initial step in the Small Claims process. Instructions for how to sue Cox, and what to do after you contact Cox, can be found here. It often gets customers what they want, but can take some navigation.

  2. Demand Consumer Arbitration from Cox under your Cox contract.

    Arbitration is a type of dispute resolution that lets you bring your dispute with Cox to an independent arbitrator. (Cox’s contract is written to avoid class action lawsuits in regular court).

    To initiate arbitration, the first step is to contact Cox at their legal address with a legal notice. Contacting Cox with arbitration can get them to act — some customers with severe complaints against companies like Cox get compensation in the thousands of dollars.

If you want to contact Cox with your legal notice of complaint, let us help!

We don’t get paid unless you get compensation.

Best of the Best. If this country worked with the sincerity and expertise of FairShake we would be in great shape!

Stocksy_txpd2fb379aCMc200_Medium_1013152 Allie, real FairShake customer

They got more done in a few weeks than I did in over two years.

jonas-kakaroto-KIPqvvTOC1s-unsplash John, real FairShake customer

I can’t say enough good about this company! They are really a light for us in a very hard time.

Mark Mark, real FairShake customer

Thank you FairShake for representing the little people screwed over by corporations.

Stocksy_txpd2fb379aCMc200_Medium_1016567 Amanda, real FairShake customer

I was having problems with the company for months. That you could make it resolved in a few days is wonderful.

eye-for-ebony-nOHn3pIyPaw-unsplash Marisol, real FairShake customer

It's not right what Big Business can get away with if we let them. People need to know someone is out there to help!

Stocksy_txpd2fb379aCMc200_Medium_670432 Virgil, real FairShake customer

FairShake helps put the power and money back in your hands

Take Action