When Cricket Wireless Customer Service Fails

How to Make the Cricket Corporate Office Listen

A legal option that can get Cricket to listen — and get you compensated.

It’s easy to feel like David fighting Goliath when a company you’ve done business with doesn’t live up to their promises.

This becomes particularly true when Cricket makes a mistake that costs you money. If you rely on Cricket for service, you end up being forced to pay that bill even though it wasn’t your fault otherwise they discontinue that service you need.

So you try calling customer service at Cricket, but the employees don’t have the power to fix the mistake. You send an email complaint but you get no evidence that it was even received by anyone let alone an adequate solution. Requests to speak with someone higher up at the corporate level get ignored or just take too long and you can’t afford it.

Worse still, is when Cricket says they will fix the problem but they don’t so you have to start that process of phone calls and emails all over again.

So what are your options?

Use arbitration to settle your complaint with Cricket Wireless

Doing business with companies as big as Cricket Wireless can make you feel powerless. Not being able to actually get through to the company or speak to someone is very frustrating. So you try to take the next legal step to fix your problem with Cricket only to discover you have a forced arbitration clause in your contract so you can’t take them to court.

Now what do you do? You use that forced arbitration to your advantage. Arbitration is actually a wonderful way to get a satisfactory solution for your complaint against Cricket Wireless without having to sue them. With arbitration, an individual is appointed who is an independent third-party familiar with the type of situation involved. They are impartial, they look at the facts and then make a binding decision. This also forces Cricket Wireless to do a lot of work and give up control over the outcome.

Arbitration is fair, just, reasonable, and transparent

Arbitration against Cricket handled by the American Arbitration Association® comply with the Statement of Principles of the Consumer Due Process Protocol which means:

  • The process must be fundamentally fair to all parties including the appointment of impartial, competent, and qualified arbitrators who conduct fair hearings.
  • A reasonable standard is applied to the arbitration process including the standards for access to relevant information, timing and location of the arbitration, and cost.
  • The transparency standard requires clear arbitration agreements that include all the necessary information and give each party the ability to hire their own representation.
  • An alternative to arbitration, in the form of small claims court and, in some cases, mediation, should be available.
  • The process should be just and allow the arbitrator to award the same relief that would be available in a court of law in a binding decision.

Arbitration gives you leverage

When you put a company like Cricket Wireless on notice that you are going to pursue arbitration, they know they are going to be required to pay expenses out of pocket.

This gives you leverage. Cricket Wireless knows that they might lose the case and have to give you what you are asking for in addition to paying the cost of the arbitration process. This makes them much more willing to meet your reasonable demands.If they don’t meet your demands, you can still file arbitration and get access to a reasonable, fair, and transparent hearing. The best part is it doesn’t cost you any money when you use FairShake to help you file. It doesn’t cost you anything unless you win.Don’t bring up a nuisance case because you can be held responsible for the costs incurred by Cricket Wireless if your case is frivolous, but rest assured, if you have a real complaint, you don’t have to worry about this. You only have to worry about getting compensation.

Leverage leads to faster settlements

Once you begin the arbitration process, the company loses the advantage. You are on an equal footing with the company because the neutral arbitrator will view both sides of the issue without bias.
Ready to get started? To use this leverage, you need to formally raise your problem with Cricket Wireless.

And FairShake helps you do so. We will send a demand letter to Cricket Wireless corporate offices to start the clock on them to resolve your case before you can file arbitration (usually 30 days but this depends on the length of time required by the arbitration clause in your contract).

In about half the cases, the company’s headquarters makes an acceptable settlement offer during this period and the matter is resolved without going to arbitration. If they do not offer you a reasonable settlement during this period, the next step is to file the case with the American Arbitration Association. FairShake will put together the official arbitration paperwork for you, and help you take the next steps.

Do I need an attorney?

Arbitration gives you the option of hiring an attorney if you so choose. However, there are plenty of situations where you might have a common complaint that falls under specific laws in which case it’s possible to get high compensation without an attorney. In other cases, especially more convoluted complaints that have to do with federal law like improper debt collection or robocalls, having an attorney can help you maximize the value of your claim.

In legal terms an individual without an attorney is bringing their claim “pro se.” If you decide to move forward without an attorney, you’ll want to read the information available from The American Arbitration Association’s Pro Se Case Administration Team.

What can I do next?

Begin the process by letting us know below about your complaint against Cricket Wireless. Let FairShake take the frustration of dealing with a big company off your to do list and help you get the satisfactory solution you deserve.

FairShake offers a 100% satisfaction guarantee. If you are not satisfied with our services, you will not owe us anything.

FairShake helps put the power back in your hands

Learn More