A legal option that can get Cricket to listen — and get you compensated.
This becomes particularly true when Cricket makes a mistake that costs you money. If you rely on Cricket for service, you end up being forced to pay that bill even though it wasn’t your fault otherwise they discontinue that service you need.
So you try calling customer service at Cricket, but the employees don’t have the power to fix the mistake. You send an email complaint but you get no evidence that it was even received by anyone let alone an adequate solution. Requests to speak with someone higher up at the corporate level get ignored or just take too long and you can’t afford it.
Worse still, is when Cricket says they will fix the problem but they don’t so you have to start that process of phone calls and emails all over again.
So what are your options?
Arbitration against Cricket handled by the American Arbitration Association® comply with the Statement of Principles of the Consumer Due Process Protocol which means:
The process should be just and allow the arbitrator to award the same relief that would be available in a court of law in a binding decision.
And FairShake helps you do so. We will send a demand letter to Cricket Wireless corporate offices to start the clock on them to resolve your case before you can file arbitration (usually 30 days but this depends on the length of time required by the arbitration clause in your contract).
In about half the cases, the company’s headquarters makes an acceptable settlement offer during this period and the matter is resolved without going to arbitration. If they do not offer you a reasonable settlement during this period, the next step is to file the case with the American Arbitration Association. FairShake will put together the official arbitration paperwork for you, and help you take the next steps.
Arbitration gives you the option of hiring an attorney if you so choose. However, there are plenty of situations where you might have a common complaint that falls under specific laws in which case it’s possible to get high compensation without an attorney. In other cases, especially more convoluted complaints that have to do with federal law like improper debt collection or robocalls, having an attorney can help you maximize the value of your claim.
In legal terms an individual without an attorney is bringing their claim “pro se.” If you decide to move forward without an attorney, you’ll want to read the information available from The American Arbitration Association’s Pro Se Case Administration Team.
Begin the process by letting us know below about your complaint against Cricket Wireless. Let FairShake take the frustration of dealing with a big company off your to do list and help you get the satisfactory solution you deserve.
FairShake offers a 100% satisfaction guarantee. If you are not satisfied with our services, you will not owe us anything.
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I was having problems with the company for months. That you could make it resolved in a few days is wonderful.Marisol, real FairShake customer
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