How to File a Complaint Against Cricket

What is it? A lot of people looking to file a claim against Cricket Wireless are looking to make a claim with the insurance company covering their broken Cricket Wireless phone. If you purchased your insurance from Cricket Wireless directly, it came from a company called Asurion, and the site to make a Cricket Wireless phone claim with Asurion is here.

Other options for purchasing phone claim insurance include:

• SquareTrade (make a phone claim here)
• Geek Squad (make a phone claim here; you should know that Geek Squad plans are sold by Best Buy and may say they come from Assurant Solutions)
• Apple Care (claim information here)
• Samsung Premium Care (call 1-800-SAMSUNG or learn more here)

When to try it: If you have a damaged Cricket Wireless phone that matches the guidelines covering your device insurance.

What you need to do: Go the website of your phone claim insurer (such as Asurion, Apple Care, Samsung, SquareTrade, or Geek Squad) and answer a series of questions about the damage to your Cricket Wireless device.

What to expect: You’ll probably be asked to wait while the insurance company reviews your claim. If your claim is approved, they may offer to repair your Cricket Wireless phone or to pay for a replacement device. Follow the instructions carefully to make sure you are able to get the repair or replacement phone paid for by the insurance company.

What is it? Cricket Wireless has a clause in it terms of service that prevents customers from filing class action lawsuits. Instead, the company allows claims filed in small claims court.

When to try it: You have have time and energy on your hands, and you want the chance to make your case against Cricket Wireless in a public forum.

What you need to do: Follow the steps laid out here in FairShake’s Guide to Sue Cricket Wireless in Small Claims Court.

What to expect: If you follow all the steps precisely and have a strong claim against Cricket Wireless, there’s a good chance you’ll get compensation.

What is it? Any time you pay for something with a credit card, you and the company you are buying from (like Cricket Wireless) agrees to follow a set of rules from the company issuing the credit card. In cases such as fraud, overcharges, or when the product or service is not actually provided, credit card companies have a procedure for you to dispute a charge.

What you need to do: Most credit card companies will let you do this process entirely online. Log in to your credit card account and look for more information on how to dispute a charge. Typically, you’ll have to identify the charge, describe your claim, and provide evidence to support it.

What to expect: The credit card company may temporarily remove the charge from your bill. The credit card provider will then ask Cricket Wireless for a response. You might also have to submit more evidence before the credit card company makes a final decision.

What is it? The Federal Communications Commission (FCC) is a government agency that regulates much of Cricket Wireless’s business. The FCC provides an informal channel for consumers to submit claims and complaints against Cricket Wireless.

What happens to the claims depends on the internal procedures of the FCC. The FCC also provides a more formal complaint procedure, but there is a monetary charge for this.

When to try it: You’re frustrated with Cricket Wireless and you want to make your complaint available to the government and for the public. An FCC complaint is not a way to pursue compensation.

What you need to do: File an informal complaint against Cricket Wireless on the FCC’s public website by following FCC instructions.

What to expect: Your complaint will be posted online in a public database. It may be used in setting the FCC’s priorities for regulating companies like Cricket Wireless. The company may be asked to respond to it.

What is it? The Better Business Bureau (BBB) and its local chapters are private organizations that collect and publish complaints against a wide range of companies. They are mainly funded by affiliate fees from businesses, and usually offer these business an opportunity to respond to consumer complaints.

What you need to do: Go to Cricket Wireless’s BBB profile here and follow the instructions for submitting a complaint.

What to expect: This depends on whether the company actively responds to its BBB complaints. If it does, you may receive a response directly from them, or via the BBB. The BBB might  may ask for further documentation to support your complaint. Ultimately, it is up to Cricket Wireless to decide whether to offer compensation for your claim.

What is it? Remember that thing about the small print of your Cricket Wireless contract? The company wants its customers to resolve disputes through the binding arbitration process.

Because this process costs Cricket Wireless money, the company might try to settle your claim once you put them on notice that you plan to file for binding arbitration. FairShake can help you with filing the right paperwork to request a binding arbitration hearing.

When to try it: Any situation in which you believe Cricket Wireless has misled you, violated its contract, or broke the law goes to binding arbitration. Claims involve a specific request for how Cricket Wireless can fix the situation, which may include financial compensation.

What you need to do: Fill out our form below to start your claim against Cricket Wireless.

What to expect: For more details about arbitration, click here.