You have a problem with DoorDash. Many customers have issues with their food orders, as well as complaints of overcharging.

DoorDash is pretty good about helping resolve disputes, and they do ask that you try using regular customer support, 855-864-7626.

You can try their legal address:

General Counsel, DoorDash, Inc.,

303 2nd St, Suite 800,

San Francisco, CA 94107

You can always use the merchant portal help section on the left side of the website to submit a case. If you’re trying to figure out how to contact DoorDash, you’ve probably already tried the basic options and now you want to speak with a live customer service representative.

How do I contact a real person at DoorDash for help?

Because DoorDash uses a smartphone app, there are a few preliminary ways that you can try to get your problem resolved.

1. The first step is to use the support section on the app or the website.  The company asks that customers use this option to submit a complaint. This is usually best for quick questions or simply getting your complaint on record.
2. When option 1 doesn’t that work, you can try to contact the company via phone or email. Direct phone can sometimes get you a person, but it doesn’t always solve a problem because that person is just a regular employee who might not have the ability to solve the problem or offer a solution to the problem. 
3. Social media is another option. The company is relatively fast about social media responses, but again, you’re dealing with the possibility that the person answering you isn’t a real person.

How do I Contact DoorDash with a Legal Complaint?

If regular customer service even with the help of a real human doesn’t fix your problem, the next step is to start a legal process. If you want to contact DoorDash to start a legal process and file a legal complaint to have one of two things you can do:

You can start a small claims court proceeding by contacting DoorDash at their legal address

If you want to start this type of proceeding you are asked to begin by sending a demand letter to DoorDash at their legal address. This is a preliminary step required before you file any paperwork in court. Most of the time small claims court proceedings will get you what you want but they do take a little bit of legal background and multiple trips to the courthouse.

You can start consumer arbitration with DoorDash as per your user agreement

Consumer arbitration is a form of dispute resolution. This allows you a legal option for bringing your dispute to an independent arbitrator. Your user agreement prohibits you from joining a class action lawsuit or starting a class action lawsuit but you can still use consumer arbitration. Similar to small claims court, the first step is to contact DoorDash with unofficial legal notice at their legal address. In many cases, to avoid the issue going any further they will offer a settlement to fix the problem.

If you want to contact DoorDash with your legal notice or you want to demand consumer arbitration, We can help.