If customer service isn’t fixing your problem with DoorDash, you have other options. See how you can take legal action against DoorDash to get your dispute resolved fairly.
You have a problem with DoorDash. Many customers have issues with their food orders, as well as complaints of overcharging.
DoorDash is pretty good about helping resolve disputes, and they do ask that you try using regular customer support, 855-864-7626.
General Counsel, DoorDash, Inc.,
303 2nd St, Suite 800,
San Francisco, CA 94107
You can always use the merchant portal help section on the left side of the website to submit a case. If you’re trying to figure out how to contact DoorDash, you’ve probably already tried the basic options and now you want to speak with a live customer service representative.
Because DoorDash uses a smartphone app, there are a few preliminary ways that you can try to get your problem resolved.
If regular customer service even with the help of a real human doesn’t fix your problem, the next step is to start a legal process. If you want to contact DoorDash to start a legal process and file a legal complaint to have one of two things you can do:
If you want to start this type of proceeding you are asked to begin by sending a demand letter to DoorDash at their legal address. This is a preliminary step required before you file any paperwork in court. Most of the time small claims court proceedings will get you what you want but they do take a little bit of legal background and multiple trips to the courthouse.
Consumer arbitration is a form of dispute resolution. This allows you a legal option for bringing your dispute to an independent arbitrator. Your user agreement prohibits you from joining a class action lawsuit or starting a class action lawsuit but you can still use consumer arbitration. Similar to small claims court, the first step is to contact DoorDash with unofficial legal notice at their legal address. In many cases, to avoid the issue going any further they will offer a settlement to fix the problem.
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