When HughesNet Customer Service Fails

How to Make the HughesNet Corporate Office Listen

A legal option that can get HughesNet to listen — and get you compensated.

It’s easy to feel like David battling Goliath when a company you’ve done business with doesn’t live up to their promises. But unlike David, you have help.

It is especially frustrating when a company you’ve worked with like HughesNet makes a mistake that costs you money, more so when you rely on their service and have limited options for service providers. Then you are stuck paying the bill, even if it is wrong, or they cut off your service.

Phone calls with employees who don’t have any power to fix things are a waste of your time. Email complaints to fix the problem end up down a black hole, with no evidence that your message was even heard.

Requests to speak to someone at the corporate office who has the power to fix it go ignored or take too long.

Worse, still, they might say they will fix things, but they don’t. So you end up starting that process of phone calls and emails all over again with HughesNet.

So what can you do other than feel like a chumpf?

Use arbitration to settle your complaint with HughesNet

Doing business with large companies can leave you feeling powerless. You go to fix it, to take action, but you find that HughesNet, like many companies, include forced arbitration clauses in their contracts to prevent you from taking them to court.
But what happens when you have limited choices in your cable, internet, and cell phone service providers, so you are forced to do business with companies like HughesNet you might know have a reputation for bad customer service.
Even when we have a choice, we may be locked in by a contract.

Arbitration helps you get a satisfactory solution for your complaint against HughesNet without having to sue them. When you request arbitration, the company has to do a lot of work and they lose control over the situation and the outcome. During arbitration, an independent individual (the arbitrator) is appointed who is familiar with your complaint, and is impartial. They examine the facts from both sides equally, and makes a binding decision.

Arbitration is fair, just, reasonable, and transparent

Arbitrations handled by the American Arbitration Association® comply with the Statement of Principles of the Consumer Due Process Protocol which means:

  • The process must be fundamentally fair to all parties, yourself included. You get an impartial, competent, and qualified arbitrators who conduct fair hearings.
  • A reasonable standard is applied to the arbitration process which means you get access to relevant information, timing and location of the arbitration, and cost.
  • The transparency standard requires clear arbitration agreements that include all the necessary information which means you can hire your own representation if you want to.
  • An alternative to arbitration, in the form of small claims court and, in some cases, mediation, should be available.
  • The process should be just and allow the arbitrator to award the same relief that would be available in a court of law in a binding decision.

Arbitration gives you leverage

When you put a company like HughesNet on notice that you are going to pursue arbitration, they suddenly become aware that their costs are going up. They will have to pay for the arbitration process out of pocket, and likely have to pay what you wanted in compensation.
Suddenly they become much more willing to listen to your claim and meet your demands if your demands are reasonable.

If HughesNet doesn’t meet your demands, you can get a reasonable, fair, transparent, and just hearing without spending any money by using FairShake to help you file for arbitration.  Our help doesn’t cost you anything unless you win.

You don’t want to bring a nuisance case because you could be held responsible for the company’s costs if the arbitrator believes the case is frivolous. But if you have a real complaint, you shouldn’t have to worry about the possibility of having to pay the company’s costs.

Leverage gives you faster settlements

Once you begin the arbitration process, the company loses their advantage. Instead of the company being in charge, it puts you on equal footing. A neutral arbitrator will look at your case without bias.
So how do you start the process? You formally raise your problem with HughesNet.

And FairShake helps you do so. We will send a demand letter to HughesNet corporate offices to start the clock on them to resolve your case before you can file arbitration (usually 30 days but this depends on the length of time required by the arbitration clause in your contract).

In about half the cases, the company’s headquarters makes an acceptable settlement offer during this period and the matter is resolved without going to arbitration. If they do not offer you a reasonable settlement during this period, the next step is to file the case with the American Arbitration Association. FairShake will put together the official arbitration paperwork for you, and help you take the next steps.

Do I need an attorney?

If your case reaches arbitration, you might consider whether to hire an attorney. In legal terms an individual without an attorney is bringing their claim “pro se.” If you decide to move forward without an attorney, you’ll want to read the information available from The American Arbitration Association’s Pro Se Case Administration Team.

Certain common complaints are pretty clear, common violations of specific laws in which case you have a high chance of being awarded compensation. For these, you don’t likely need an attorney. But in situations where things are not as cut and dry, or the complaint involves something federal, like those involving robocalls or improper debt collection attempts, the assistance of an attorney can help you maximize the value of those claims.

What can I do next?

Begin the process by letting us know below about your complaint against HughesNet. Let FairShake take the frustration of dealing with a big company off your to do list and help you get the satisfactory solution you deserve.

FairShake offers a 100% satisfaction guarantee. If you are not satisfied with our services, you will not owe us anything.

FairShake helps put the power back in your hands

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