A legal option that can get HughesNet to listen — and get you compensated.
It is especially frustrating when a company you’ve worked with like HughesNet makes a mistake that costs you money, more so when you rely on their service and have limited options for service providers. Then you are stuck paying the bill, even if it is wrong, or they cut off your service.
Phone calls with employees who don’t have any power to fix things are a waste of your time. Email complaints to fix the problem end up down a black hole, with no evidence that your message was even heard.
Requests to speak to someone at the corporate office who has the power to fix it go ignored or take too long.
Worse, still, they might say they will fix things, but they don’t. So you end up starting that process of phone calls and emails all over again with HughesNet.
So what can you do other than feel like a chumpf?
Arbitration helps you get a satisfactory solution for your complaint against HughesNet without having to sue them. When you request arbitration, the company has to do a lot of work and they lose control over the situation and the outcome. During arbitration, an independent individual (the arbitrator) is appointed who is familiar with your complaint, and is impartial. They examine the facts from both sides equally, and makes a binding decision.