Learn your options to get your voice heard and make HughesNet pay
Do you have a complaint against HughesNet’s service? Maybe they’re overcharging you, or a salesperson misled you, or their service isn’t what they promised.
At this point, you’ve probably tried calling HughesNet’s customer service. You’ve spent hours on the phone with hold messages, computerized menus, and, if you’re lucky, a few humans. Now you want to know: How do I file a legal claim against HughesNet?
FILE A CLAIM AGAINST HUGHESNET IN SMALL CLAIMS COURT
What is it? You’re not allowed to bring a claim against HughesNet in most courts. Yet, the exception is small claims court, which is an opportunity to bring your claim before a judge. Most states cap monetary awards in small claims cases at $10,000.
When to try it: You have have time and energy on your hands, and you want the chance to make your case against HughesNet public.
What you need to do: Follow the steps laid out here in FairShake’s Guide to Sue HughesNet in Small Claims Court.
What to expect: If you follow all the steps precisely and have a strong claim against HughesNet, there’s a good chance you’ll get compensation.
FILE A CLAIM AGAINST HUGHESNET WITH YOUR CREDIT CARD PROVIDER
What is it? Any time you pay for something with a credit card, you and the company you are buying from (like HughesNet) agree to follow a set of rules from the company issuing the credit card. In cases such as fraud, overcharges, or when the product or service is not actually provided, credit card companies have a procedure for you to dispute the charge.
When to try it: If your claim against HughesNet is about a one time charge that was made using a credit card, and if you can provide documented evidence that HughesNet charged you for a service they didn’t provide, or more than they were allowed to under the terms of service contract.
What you need to do: Most credit card companies will let you complete the process entirely online. Log in to your credit card account and look for more information on how to dispute and challenge a charge. Typically you’ll have to identify the charge, describe your claim, and if possible, provide evidence to support it.
What to expect: The credit card company may temporarily remove the charge from your bill. They will then likely ask HughesNet for a response. You may also be asked to submit more evidence before the credit card company makes a decision.
FILE AN FCC COMPLAINT AGAINST HUGHESNET
What is it? The Federal Communications Commission (FCC) is a government agency that regulates much of HughesNet’s business. The FCC provides an informal channel for consumers to submit claims and complaints against HughesNet.
What happens to these claims depends on the internal procedures of the FCC. The FCC also provides a more formal complaint procedure, but there is a monetary charge for this.
When to try it: You’re frustrated with HughesNet and want to make your complaint available to the government and the public. An FCC complaint is not a way to pursue compensation.
What you need to do: File an informal complaint against HughesNet on the FCC’s public website by following the instructions here.
What to expect: Your complaint will be posted online in a public database. It may be used in setting the FCC’s priorities for regulating companies like HughesNet. The company might be asked to respond to it.
FILE A BETTER BUSINESS BUREAU COMPLAINT AGAINST HUGHESNET
What is it? The Better Business Bureau and its local chapters are private organizations that collect and publish complaints against a wide range of companies. They are mainly funded by affiliate fees from businesses, and usually offer these business an opportunity to respond to consumer complaints.
When to try it: When HughesNet’s BBB page show that it is actively involved in responding to complaints. Or, alternatively, when you want another way to get your dissatisfaction out there on the Internet.
What you need to do: Go to HughesNet’s BBB profile here and follow the instructions for submitting a complaint.
What to expect: This depends on whether the company actively responds to its BBB complaints. If it does, you may receive a response directly from them or the BBB. You might be asked for further documentation to support your complaint. Ultimately, it is up to HughesNet whether they choose to offer compensation for your claim.
FILE A COMPLAINT AGAINST HUGHESNET THROUGH INDEPENDENT ARBITRATION
What is it? Remember that thing about the small print of your HughesNet contract? Instead of filing a class action lawsuit, the HughesNet terms of service contract encourages you to file a claim that will be argued before an independent arbitrator.
Because this process costs HughesNet money, often they’ll try to settle a claim once a customer puts them on notice that he or she plans on taking them to arbitration.
When to try it: Any situation in which you believe HughesNet has misled you, violated their contract with you, or violated the law can be pursued through arbitration. Typically claims involve a specific request for how HughesNet can fix the situation, which may include financial compensation. FairShake will help you file the right paperwork to start the binding arbitration process.
What you need to do: Fill out our form below to start your claim against HughesNet.
What to expect: For more details about arbitration, click here.
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