Getting slow internet from HughesNet? Tell us your complaint.
If you’re one of the unfortunate folks whose internet has been interrupted one too many times with a slow download speed, you’re not alone. Many people experience slow internet for a variety of reasons. The primary purpose of this article is to help you troubleshoot your bad internet connection.
Tell Us Your ComplaintWe’ve put together some of the most common internet connection issues that people experience, and we’ve given you our best solutions below for troubleshooting your slow internet. Take the time to go through each process and see if you can get your internet speed back up to standards. If not, we have a solution for that too!
Here are our top suggestions for troubleshooting slow internet:
Before you pick up the phone to call HughesNet’s customer service, you should consider running a speed test to see if your connection speeds are the issue. We suggest using Google’s free speed test; it’s easy to use and is considered to be a reliable source. Just type ‘Speed Test’ into your search bar, and you’ll immediately see the option to run it.
If you prefer using a different site to perform your free speed test, here are few others we can recommend using:
HughesNet is not considered to be one of the fastest internet providers out there when it comes to download and upload speeds, so you’ll want to make sure you’re getting the maximum Mbps that your plan allows.
You can find the details of your internet speed capacity by verifying it on your monthly invoice from HughesNet. If you can’t find it there, go online to their website and check the info for the plan you selected.
Keep in mind that HughesNet plans typically come with download speeds up to 25 Mbps and its upload speeds come in at around 3 Mbps.
Once you’ve done your speed test and verified your plan numbers, you may need to contact HughesNet’s customer service further to troubleshoot your slow internet. They do offer some resources online for investigating your bad internet connection, but we suggest reaching out to them since you’ve already been troubleshooting and nothing’s worked so far.
There might be some steps that you will be asked to perform while HughesNet is troubleshooting your slow wifi; these could include the following:
There could be other steps that you will need to take when helping HughesNet troubleshoot. It’s essential that you do everything they ask in order to get your bad internet connection resolved. They are trained professionals who know what tests to perform to try and get you back up and running quickly.
Suppose all the troubleshooting didn’t fix your bad internet connection, and you followed all of HughesNet’s customer service agent’s instructions, but they failed to improve your slow internet. In that case, you’ll need to file an official complaint.
Get StartedBe careful when speaking to the HughesNet customer service rep because they may try to sell you additional repeaters or upgrades in hopes of fixing your internet issues.
However, do not agree to any other charges or costs to fix your internet until after you’ve filed an official complaint or dispute.