Get help choosing the best way to contact KeyBank

How to Contact KeyBank

When customer service fails, you have a legal option to help get a fair resolution with KeyBank. Filing an official claim can get KeyBank to listen and take your complaint seriously.

Do you have a complaint against the KeyBank? Perhaps they are overcharging you on your credit card or their card and services are simply not what you expected so you want to cancel. Maybe you are happy with your KeyBank card, but you have lost it, or you plan on traveling so you need the correct 53 bank phone number. Yes, the back of your card might list a number but it’s hard to see. Also, maybe you lost your card, so you don’t currently have the KeyBank contact number. No matter what the reason, we are going to explore how to contact KeyBank in this article.

  • How to Call KeyBank?
  • How to Email KeyBank?
  • How to chat online with a KeyBank representative?

How to Call KeyBank 

Customer service calls are annoying. You will have to pick multiple options to get to the department that you are seeking within the diverse KeyBank system. You might be left on hold for an extended time period and even start to grow frustrated. Also, if you do not call during business hours, it is not uncommon to be shuffled to a department that you know nothing about. Here are a few helpful contact numbers that might make your call easier so you can gain answers from customer service. If you are still struggling to reach a person and obtain the answers you need, we can help.

Telephone numbers for KeyBank:

  • Call KeyBank at 1-800-key2u  (539-2968)
    • Available 24 hrs per day 7 days a week
  • TDD/TTY device: 1-800-539-8336
  • Relay service: 1-866-821-9136
  • Online and mobile banking: 1-800-539-1549
    • Monday through Friday 7:00 a.m. to midnight ET
    • Saturday to Sunday 8 a.m. to 9 p.m. ET
  • Mortgage assistance and information: 1-800-422-2442
    • Monday through Friday 8:30 a.m. to 8.00 p.m. ET

Scheduling an Appointment with KeyBank

KeyBank does offer an online service where you can schedule an appointment at your local branch to discuss a variety of issues. The appointment scheduling site is an independent third-party service that the bank contracts with for scheduling.

At the scheduling site, you can choose to book 60-minute appointments about:

  • Personal banking and services
  • Personal borrowing
  • Business banking and services
  • Business banking lending
  • Credit card application
  • CD (certificate of deposit)
  • Home equity line of credit
  • Buying a home

Once you make your choice, you’ll be asked to use your computer’s location services so that they can locate a KeyBank close to your vicinity to schedule a local appointment.

How to Contact KeyBank to Make a Payment

Do you want to make a payment to KeyBank for your credit card, loan, or mortgage? 

You can use these links to make a payment at KeyBank:

To make a mortgage payment

To make a credit card payment

To make a line of credit or consumer loan payment

To make a home equity payment

How to Contact KeyBank Using Chat

At this time KeyBank offers the convenience of online chat. If you want to chat with a customer service representative with KeyBank then sign into your online banking and find the ‘support’ tab at the top right of the screen. Click on the ‘Chat with Agent’ icon to be hooked up a representative. Chat hours are Monday through Friday from 7 a.m. – midnight and Saturday through Sunday 8 a.m. to 9 p,m. ET.

Contacting the KeyBank via Social Media

Even though KeyBank might seem to lag in modern conveniences like online chat, they do have a social media presence on Facebook and Twitter. You can contact them via the sites. When reaching out to KeyBank on social media, do not offer too much information such as account numbers or addresses. Instead, you can request that a customer service representative from KeyBank contacts you. You can also reach KeyBank on YouTube, Instagram, and Linkedin.

KeyBank Address

Many customers are dismayed to learn that KeyBank does not offer a customer service email. However, you can snail mail all KeyBank branches. Below you’ll find the main KeyBank address that you might find helpful.

General Correspondence to Corporate Headquarters:

127 Public Square, Cleveland, OH 44114

Okay, are none of these contact options working? Now what?

If you cannot get ahold of KeyBank’s customer service by calling, emailing, or chatting online then here are a few other options that might put you in touch with the right department or person you are seeking. If you plan on filing a claim against KeyBank, let us help you file a claim so you can avoid the hassle of phone calls, emails, and long, drawn-out chat logs.

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