Make your voice heard and make KeyBank pay: These are your options
Have you faced serious issues with Keybank and your account? Have you struggled to right an incorrect balance amount or accounting error but aren’t getting anywhere? Perhaps they failed to refund on an unauthorized transaction, or charged you unreasonable fees, or duplicate charges. Maybe you have been dealing with an account error but no matter how often you reach out, you just go round and round getting transferred on the phone and automated messages in your inbox.
At this point, you’ve probably already gotten the run-around from customer service. So, now you want to know:
What are KeyBank's Complaint Policies?
KeyBank is a little challenging to get a hold of when there’s a problem, something you probably know working with them. They have a 1-800 number to call when you have an issue and they claim to be very prompt about any fraudulent activity on your account.If there’s anything wrong they initiate a dispute process but that can be quite lengthy and seems to be applicable to any number of grievances you might have.
So what do you do when your issue was actually with the dispute policy or fraudulent activity? What steps can you take when you’ve tried to initiate a claim for fraudulent activity but the company never gave you the refund they said they would? KeyBank customers who’ve been mistreated by the company have options to fight back.
Chances are your contract with KeyBank includes an arbitration clause and that means you can’t start a class action lawsuit against the company or join an existing lawsuit. It also limits what other litigation options you have. This is pretty common for large Financial companies and Banks and it’s really a way to reduce costs and time invested in legal disputes. You still have the option though filing in small claims court or using consumer arbitration.
How to Use Small Claims Court
If you have an accounting problem that falls under the right parameters you can try small claims court. However, not every situation qualifies for small claims court.
There is a small claims court limit, usually between $5,000 and $10,000 but some courts go as low as $2,500. If you are asking for compensation above or below this limit, you can always use consumer arbitration.
When you file small claims court documents you have to let them know what it is you’re asking for and most small claims courts will only accept monetary compensation. This just means they’ll only award you money for whatever issue you had. So if you’re looking to get anything other than money, you’ll need to use consumer arbitration.
This can be a time consuming process but it’s also a pretty good way of getting compensation when you’ve tried work with them directly and you’re not getting anywhere.
Every state has similar requirements for how to sue KeyBank in small claims court, but check with your county courthouse to make sure you do everything they need.
CORPORATION SERVICE COMPANY
50 WEST BROAD STREET
COLUMBUS, OH 43215*
*Note: The address you should use will be listed in your individual subscriber agreement.
Use Consumer Arbitration to Resolve Your Complaint
If you can’t use small claims court or it just seems a little too complicated, there is consumer arbitration, an arbitration process that helps you get a solution to your problem.
This process might get you a settlement sooner than small claims court because most big companies will offer a settlement as soon as the arbitration process is started.
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