Make your voice heard and make KeyBank pay: These are your options

Make your voice heard and get KeyBank to pay: Here are your options for bringing a formal claim against KeyBank.

As the only major bank based in Cleveland, many individuals have no choice but to trust KeyBank with their hard-earned cash. But sometimes KeyBank abuses this trust, so you might have a grievance about their business practices, charges that aren’t fair, or other customer service complaints.

We can tell you how to pursue compensation or resolution against KeyBank, including:

File a Claim Against KeyBank in Small Claims Court

What is it? As with the vast majority of financial institutions, KeyBank has a clause protecting them against regular lawsuits in their banking contracts. But you can bring a grievance against them in small claims court, which occurs before a local judge and provides compensation up to a predetermined monetary limit.

Claim limits: Most small claims court cases allow you to receive compensation up to $10,000 depending on the strength of your case.

Court fees: You might be required to pay a few small court fees depending on the amount of compensation you demand.

The type of relief: You can get either monetary or equitable (nonmonetary) awards based on your case, but most small claims courts only provide the former.

When it’s a good option: This might be a good option if you have the time to pursue the case and want to show KeyBank’s issues to the wider public.

How to do it: Visit your local small claims court website and follow the steps located on those pages in order to file a lawsuit.

What you can expect: You may stand a decent chance of getting compensation if you have a strong claim against KeyBank. They may alternatively try to settle with you out of court to avoid bad press.

Learn more about how to sue KeyBank in small claims court here.

File a Complaint Against KeyBank with the Consumer Financial Protection Bureau

What is it? The CFPB is a federal agency that regulates the activities of banks, lenders and other financial institutions to protect consumers. They also provide an informal channel for you to submit a complaint or claim against companies like KeyBank.

When it try it: This is a great option if you want to let the government know about any financial ills KeyBank may be guilty of. However, it doesn’t usually result in compensation.

What you need to do: You can easily file a complaint on the CFPB website, which is located here.

What to expect: At the end of the claim process, you can find your complaint posted online via the CFPB public database. You may not receive an individual response, but you can rest easy knowing that your complaint may affect company policy or CFPB regulations in the future.

File a Complaint Against KeyBank with the Consumer Financial Protection Bureau

What is it? The CFPB is a federal agency that regulates the activities of banks, lenders and other financial institutions to protect consumers. They also provide an informal channel for you to submit a complaint or claim against companies like KeyBank.

When it try it: This is a great option if you want to let the government know about any financial ills KeyBank may be guilty of. However, it doesn’t usually result in compensation.

What you need to do: You can easily file a complaint on the CFPB website, which is located here.

What to expect: At the end of the claim process, you can find your complaint posted online via the CFPB public database. You may not receive an individual response, but you can rest easy knowing that your complaint may affect company policy or CFPB regulations in the future.

File a BBB (Better Business Bureau) Complaint Against KeyBank

What is it? The BBB is a public platform through which companies and consumers can communicate with one another and consumers can inform one another about bad company practices. Many big companies like KeyBank have customer service reps that look at complaints on these websites.

When to try this: This might be a good general if you want to pursue regular customer service communication again or if you want to post a public complaint and one other people about KeyBank.

What you need to do: Visit KeyBank’s BBB page and follow the instructions in order to submit a complaint.

What you can expect: In most cases, you’ll only receive a response from KeyBank if they already have active customer service reps on the BBB website.

File a Complaint Against KeyBank Through Independent Arbitration

What is it? The last option you can pursue is independent arbitration, which is legal and distinct from a regular lawsuit. Thus, it’s not outlawed by your contract with KeyBank. You’ll bring your case to an independent individual called an arbitrator who can pursue financial compensation from KeyBank on your behalf.

When to try it: If you have a serious grievance against KeyBank and want to pursue financial compensation, FairShake can help you through independent arbitration. We can help you pursue claims up to $10,000 or help you resolve a specific situation with KeyBank.

What you need to do: Just fill out one of the forms below to begin your claim against KeyBank.

What to expect: We can tell you all about the independent arbitration process by clicking here or by starting a claim.

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