Large corporations such as KeyBank make it difficult to seek a resolution to customer service issues. Instead of waiting on hold, FairShake can help you fight back against KeyBank.
The contract you signed with KeyBank prevents you from suing the the large bank in any court other than small claims court. Filing a small claims lawsuit can be time consuming, confusing, and expensive. Before fighting back against KeyBank on your own, work with a representative from FairShake to determine whether binding arbitration is your best legal option.
If you have found it difficult to understand your KeyBank bill, or believe KeyBank has charged you excessive fees, you’ve probably walked away from the KeyBank customer service disappointed. Dropped connections, endless wait times, and unhelpful agents can make the KeyBank customer service experience incredibly frustrating.
However, there are ways to avoid long waits by connecting directly with someone at KeyBank who can help you.
Your KeyBank contract forbids you from suing them in a real court, but you can still argue your case in small claims court. In most states, you can sue in small claims court for an amount between $2,500 and $10,000, which is enough to cover most claims against KeyBank. If you file a small claims case against KeyBank, they will probably try to settle the case outside of a legal hearing.
Small claims is a great option, if you’re willing to spend the time and effort required to see a case to its conclusion. Sometimes, the amount of money requested for recovery is simply not worth the time, effort, and cost of attending small claims court hearings.
In some cases, the $10,000 maximum amount awarded in small claim court cases does not cover the money lost because of an error committed by KeyBank. For example, KeyBank may have failed to report fraud in a timely manner, leading to a financial loss that exceeded $10,000. When you want to recover more money than a small claims court allows to be recovered, your best legal option is to participate in the KeyBank binding arbitration process.
If you want to sue KeyBank for more than the small claims court limit, or if you don’t want to take time off work to show up for a court hearing, you can file a binding arbitration request with KeyBank. Consumer arbitration is an informal, yet binding process that allows you to present your case in front of a neutral third party called an arbitrator.
Binding arbitration is much more efficient than a small claims court case, because small claims court cases allow either party to file an appeal. Binding arbitration means just that: The decision issued by the arbitrator cannot be challenged by either party.
FairShake makes it easy and free to file a binding arbitration request with KeyBank.
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I was having problems with the company for months. That you could make it resolved in a few days is wonderful.Marisol, real FairShake customer
It's not right what Big Business can get away with if we let them. People need to know someone is out there to help!Virgil, real FairShake customer