When PNC Bank customer service fails

Here's How to Make the PNC Bank Corporate Office Listen

A legal option that can get PNC Bank to listen — and get you compensated.

It can easily feel like you are David facing Goliath when a big financial company doesn’t listen.

This is especially true when its PNC Bank mistake costing you money, money that–if unpaid–accumulates more fees and fines. What’s worse, you end up having to settle the payment or face fines, even account closures, then try to get it back later.

Phone calls with PNC Bank customer service can be even more frustrating than the mistake, especially when the person on the other end has been trained to say nothing more than emotional terms indicative of listening to you, but they can’t actually fix it. Emails end up down an internet black hole with no responses that actually fix anything, just auto response messages that copy and paste from the FAQ and help page on the website. Even a request with someone who has the authority to fix the problem goes ignored more often than not and in some cases can take far too long.

So what options do you have when you feel like the company is taking advantage of you?

Use Arbitration to Settle Your Complaint with PNC Bank

Doing business with big banks can leave you feeling very powerless and that’s frustrating. Most banks include arbitration clauses in their contracts which actually prevent you from taking them to court in the event something goes wrong. And not everyone has the ability to choose a bank with the best possible customer service because a lot of us are forced to do business with whatever banks are available in our area even if we know they have unresponsive headquarters staff.

Thankfully arbitration is another way for you to get a satisfactory solution for your complaint against PNC Bank. With arbitration you don’t have to sue PNC Bank. Instead, when you request arbitration, an independent arbitrator is appointed to your case, someone who is impartial and familiar with the type of situation involved. This forces PNC Bank to do a lot of work and they lose control over the outcome because they aren’t the ones in charge anymore. The arbitrator looks at the facts and they make a binding decision.

Arbitration is Fair, Just, Reasonable, and Transparent

Arbitrations handled by the American Arbitration Association® is an option that complies with the Statement of Principles of the Consumer Due Process Protocol which means:

  • The process has to be fundamentally fair for everyone involved, and that includes fair appointment of an impartial, competent, and qualified arbitrator who conducts fair hearings.
  • A reasonable standard is applied to the process, and that means you all get access to relevant information, a good time for the hearing, a good location, and affordable cost.
  • The transparency standard requires clear arbitration agreements which include all the necessary information and provide you and the other party with the ability to hire representation.
  • An alternative to arbitration, that of small claims court and, in some cases, mediation, has to be available.
  • The process has to be just and allow the arbitrator to award you the same outcome you could get in the courtroom, an award which is a legally binding decision.

Arbitration Gives You Leverage

As soon as you notify PNC Bank that you’re going to pursue arbitration, they know immediately that they’re going to have to pay money out of pocket they didn’t expect to pay. Not only might PNC Bank lose the situation and end up having to pay you but they’re going to have to pay extra to cover the arbitration process. Once PNC Bank knows that they’re going to have to pay extra, they become much more willing to meet your demands, very quickly.

And if they don’t meet your demands, you have access to a fair, transparent, and reasonable hearing without having to spend any money. Our Fair Shake process will help you file for arbitration and it won’t cost you anything unless you win.

Leverage Leads to Faster Settlements

The key to this is leverage. Once you start the arbitration process, PNC Bank loses the advantage it has as being the big, nameless corporation. Now you are both equals with a neutral arbitrator on equal footing.

Leverage leads to faster settlements and by formally raising the issue with PNC Bank, you have a higher chance of getting a settlement. At FairShake we help you do this. We send a demand letter to the PNC Bank corporate office to start the process of resolving your case before you file arbitration. Usually we give them a 30 day limit but this depends on the length of time in your arbitration clause with PNC Bank.

Generally, PNC Bank will offer you a settlement during this time and the issue gets resolved without ever going to arbitration. But if they don’t give you a reasonable settlement, the next step is simply file the appropriate paperwork with the American Arbitration Association. FairShake will put together all the official arbitration paperwork for you and guide you through the next steps.

Do I Need an Attorney?

If your case moves arbitration, you might ask yourself whether you need an attorney. In legal terms, if you don’t have an attorney with you that means you are bringing your claim “pro se”. If you decide that you want to go forward without an attorney, check out some information from The American Arbitration Association’s Pro Se Case Administration Team.

There are a lot of common complaints that people have which fall under specific laws. If yours is one of these, it will be quite easy to get compensation that’s relatively high all on your own. However, if you have a more complicated situation like one involving improper debt collection attempts or robocalls, having an attorney to help you can go a long way toward maximizing the compensation you could receive.

What can I do Next?

When you’re ready to start, just tell us what your problem is with PNC Bank. We will get the ball rolling. With FairShake, we take away the stress and frustration of trying to deal with such a large corporation. We give you a 100% satisfaction guarantee so if you aren’t completely satisfied with the service, you don’t owe us anything.

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