How to File a Claim Against P&O Cruise Line

Struggling with P&O Cruise Lines and at your wits end? Maybe they didn’t refund you for a cancellation, or their service did not live up to the sales hype. Perhaps they overcharged you or failed to give a credit to your account.

You probably went right to customer service, but the lines were busy, or full of automated messages and lists, with no end in sight. So where do you turn now?

Now you want to know how to file a formal complaint against P&O Cruise Lines.

P&O is a subsidiary of Carnival Cruise Lines based in the UK. According to the P&O terms and conditions, they are members of ABTA (Association of British Travel Agents) which handles complaints against the cruise line.

To file a formal complaint against P&O through ABTA, read through their frequently asked questions here first.

If you feel your complaint is eligible for a formal claim through ABTA, you can search for P&O on the ABTA site using their membership number V8764.