When Protect America customer service fails

Here's How to Make the Protect America Corporate Office Listen

A legal option that can get Protect America to listen — and get you compensated.

Trying to solve a problem with a corporation as large as Protect America can often leave you feeling like David fighting Goliath. This is especially true when the company doesn’t follow through on their promises.You can get the corporate office to listen to your complaint by filing for arbitration.

It’s even more frustrating when Protect America makes a mistake that costs you money or in the event of a policy, doesn’t pay out when it should. And sometimes you rely on Protect America for their services, or you are under contract so you have to pay the bill no matter what or face additional charges and suspension to your service.

Phone calls with employees who don’t have the power to fix anything waste your time. Email complaints are just as wasteful with no evidence that they were received on the other end and frequently receiving an inadequate response if any. Trying to speak with someone at the Protect America corporate office who has the power to do something about the problem is usually ignored.

In the worst of cases Protect America might tell you that they’re going to do something about it and fix the problem, but they never follow through.

So what can you do other than feel like you were completely taken advantage of by Protect America?

Use Arbitration to Settle Your Complaint with Protect America

Doing business with companies like Protect America can leave you feeling powerless which is very frustrating. Protect America includes in their contract an arbitration clause which prevents you from taking them to court. Having limited choices in terms of the providers in your area means that you might have to do business with a company you already know has an unresponsive staff at their headquarters and low customer service standards across the board. What’s worse is you might have a contract that prevents you from finding someone else.

Arbitration helps you to get a satisfactory solution for your complaint against Protect America without having to sue them. When you request arbitration, the company is up having to do a lot more work than they thought and they lose control over the outcome because an independent individual, the arbitrator, is appointed to the case. This has to be someone who’s familiar with the type of situation involved, someone who is impartial, and someone who will look at the facts presented by both sides and then make a binding decision.

Arbitration is Fair, Just, Reasonable, and Transparent

Arbitrations handled by the American Arbitration Association® is an option which complies with the Statement of Principles of the Consumer Due Process Protocol, which means:

  • The process needs to be fundamentally fair for everyone involved, and that means everyone should have a fair appointment of an impartial, competent, and qualified arbitrator who conducts fair hearings.
  • A reasonable standard is applied, and this means you all get access to all of the pertinent information, they have to schedule a good time for the hearing, pick a good location, and provide it at an affordable cost.
  • The transparency standard means the arbitration agreements have to be clear, easy to understand, and include all the necessary information and provide you and the other party with the ability to hire representation.
  • An alternative to arbitration, which takes the form of small claims court and, in some cases, mediation, has to be available to you, if you choose it.
  • The process should be just, fair, and allow the arbitrator to award you the same compensation you could get in the courtroom, an award which is a legally binding decision.

Arbitration Gives You Leverage Against Protect America

As soon as you notify Protect America that you are pursuing arbitration, they get notified at the corporate level that you have a serious issue with the company and they might have to compensate you for that problem. They realize at the same time that they might have to pay for the extra cost of an arbitration process. To mitigate this potential financial blow, most companies at this level are much more willing to meet reasonable demands.

But if they aren’t, that’s okay. You still have reasonable, transparent, and fair hearing options without having to spend any money. Our FairShake process will help you file for arbitration. It won’t cost you anything unless you win.

Leverage Leads to Faster Settlements with Protect America

Once you start the arbitration process, Protect America no longer has an advantage. You are on equal footing with them because the neutral arbitrator looks at both sides of the issue without any bias and without uneven levels of control over the situation. The first step to give you the leverage required to solve your complaint is to formally raise the problem with the company.

At FairShake we help you do this. We send a demand letter to the Protect America corporate office to start the process of resolving your case before you file arbitration.This process starts the clock on a window of time they have to make a settlement offer. That window is usually 30 days but this can vary based on the fine print in your contract with the company.

Roughly half of companies will make an acceptable settlement offer during this time and then your issue solved, no need to pursue arbitration. However, if it’s not and they don’t make a reasonable settlement offer, the next step is to take your case and file it with the American Arbitration Association. FairShake will put together all the official arbitration paperwork for you and guide you through the next steps.

Do I need an attorney?

If you move your case to arbitration, you have the option of bringing an attorney but it’s not a requirement.

When should you handle things on your own? If you have common complaints against the company that fall under specific laws, it’s much easier for you to get compensation without having to get an attorney. In legal terms, if you don’t have an attorney with you that means you are bringing your claim “pro se”. If you decide that you want to go forward without an attorney, check out some information from The American Arbitration Association’s Pro Se Case Administration Team.

When should you bring an attorney on board? If you have more specific issues such as a violation of federal robocall laws, a serious breach of your policy, or something that’s not a very specific and easy to handle complaint, it might be in your best interest to have an attorney there to help you maximize the potential value of your claim.

What can I do next?

Get the ball rolling by telling us about your issue with Protect America. With FairShake, we take away the frustration of working with such a large company. We help you get a solution and if you aren’t one hundred percent satisfied, you don’t know what anything.

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