Protect America is a well-known home security provider. They are also one of the largest targets for consumer complaints. In this article we review the lawsuits and the legal actions that have been taken against the company and help you learn what that means for you.
Are lawsuits allowed against Protect America?
The answer is a bit complicated. Technically lawsuits are allowed but only under specific circumstances and if you are a customer, those circumstances don’t apply to you. Your user agreement as a customer contains language in most cases that says you’re not allowed to sue Protect America in most circumstances. However, if you have a problem with the company and they just aren’t working to fix it, you will always have the option to take Protect America to small claims court or use consumer arbitration.
Here at Fair Shake we are biased. But we know consumer arbitration is typically the better solution for you. It’s also the one that we can help you achieve.
What is a class action lawsuit? Can I file one against Protect America?
A class action lawsuit is a type of lawsuit taken against a company by a group of people. It only works if a lot of people have the same complaint against the company.
The problem is, your user agreement prevents you from latching onto someone else’s class action lawsuit let alone file your own.
Here at FairShake, we are reinventing the Protect America lawsuit process. Complaints against the company are quite common and many users have the same questions about what their legal rights are when the company has done something wrong and won’t fix it. Rather than pursuing a class-action lawsuit, which you probably can’t even do legally, we will file a personalized legal document with the company, and then will guide you through the process.
As a Protect America customer, what options do I have for a lawsuit?
There are a few ways to file a claim against Protect America if you have a problem with them. For example, you can report them to the BBB or go through your bank if it is a financial issue. But when it comes to legal solutions, you can do two things:
Class Action: TCPA Violation for Sending Unsolicited Texts
Protect America is facing a class action lawsuit for routinely sending unsolicited texts to customers and using robocalls in direct violation of the Telephone Consumer Protection Act. The claim is that the company “routinely and as a matter of practice” sent unsolicited texts to consumers and placed them on automatically dialed calls.
One woman complained that she was received advertisements for a free Amazon Dot giveaway and additional equipment even though “[The plaintiff] had no relationship with Protect America and did not know why she received a message purporting to be from Protect America,” the complaint reads, and “[The plaintiff] had not provided her number to Protect America, nor did [the plaintiff] solicit or seek out the messages she received.”
Best of the Best. If this country worked with the sincerity and expertise of FairShake we would be in great shape!Allie, Real FairShake customer
They got more done in a few weeks than I did in over two years.John, Real FairShake customer
I can’t say enough good about this company! They are really a light for us in a very hard time.Mark, Real FairShake customer
Thank you FairShake for representing the little people screwed over by corporations.Amanda, Real FairShake customer
I was having problems with the company for months. That you could make my problem resolved in a few days is wonderful.Marisol, Real FairShake customer
It's not right what Big Business can get away with if we let them. People need to know someone is out there to help!Virgil, Real FairShake customer