Has SimpliSafe proved troublesome? Is there a charge that you weren’t expecting or other fraudulent activity? Maybe they charged you twice for something or they used misleading sales tactics, charging you for something that you thought was free or some sort of promotion. If you’re having problems with SimpliSafe, you want them to fix it and if it costs you money you want them to fix it fast. So if you’ve been wronged, now you want to know how to sue SimpliSafe. We can help.
If you have an issue with your service or account, you can try their site first. They do advise that you call them either at 1 (800) 297-1605 or 1-800-548-9508. The latter is available daily from 9a.m. until midnight EST.
Sometimes though, they will ask you to admit to something before they solve the problem, and it might be something you didn’t do. Other times they simply won’t credit your account where they should have or will ignore your request all together.
Now you go to small claims court.
Why small claims court? Because it is one of the only legal options you have with SimpliSafe. Your user agreement with the company, like most companies, likely contains language that prevents you from suing them individually or joining a class action lawsuit. However, you can still use consumer arbitration or use a small claims court.
Just because you have the legal right to sue SimpliSafe in small claims court doesn’t mean that you can. Not every case qualifies.
Firstly, states can typically only provide monetary compensation and not equitable compensation which means you can’t get physical property. What you can get however is the monetary value of that property as well as money for unnecessary charges, that sort of thing.
Secondly, states have monetary limits usually minimum and maximum amounts that qualify and it’s often an average between $5,000 and $10,000 though in some cases it is as low as $2,500. So if you want compensation for fraudulent charges that are only a few hundred dollars in value, you might not qualify for small claims court. However, if you do, you can follow the steps below.
First, you have to send a demand letter. This means you have to contact SimpliSafe one more time just ask them to voluntarily solve the problem before you go to small claims court. In some cases if they truly believe that you’re going to sue them, they will settle now in exchange for you dropping the case.
This demand letter doesn’t have to be overly complicated. It can be just a few short sentences that explain who you are, what your problem is, but you’ve tried to do to fix it with the company so far, and what you want them to do to resolve it now. Send it via certified mail so that you can confirm receipt to their official address:
294 Washington Street Ninth Floor
Boston, MA 02108 USA*
*Note: The address you should use will be listed in your individual agreement.
If they don’t respond to this demand letter or they don’t respond in a sufficient way to fix your problem, you still have options.
If your case doesn’t qualify for small claims court or this process seems a bit too overwhelming the alternative is consumer arbitration process. The steps for this are pretty similar but the difference is we help you generate the documents and serve the right people.
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