Understanding Your Sprint Bill

Let’s start with access to your bill. There are two ways you can view your Sprint invoice. This can be done online or through the app. Be sure to have your username and password ready to gain access.

There are a couple of things you should keep in mind when reviewing and paying your bill. You may pay the bill online, by phone or by mail. If it is your first bill, it will most likely be higher than your next bill for the following reasons:

1. Sprint charges for the first full month of service in advance. (Therefore the second full month’s service and its fees are normally included.)
2. If you begin service during the middle of the month, then there is a prorated charge for the time when your phone was in use. Remember that you should be charged only for when the plan or feature was active in the account.
3. There also may be activation fees and equipment charges.

1. Account Charges: A summary of account-level charges. It may include charges such as activation fees, upgrade fees, account spending limit charges, reprint fees, early termination fees and late payment fees.
2. Plans & Equipment: This includes plan charges, overage charges, monthly equipment charges and device protection charges.
3. Sprint Surcharges: Surcharges that Sprint collects to recover costs of complying with governmental programs and mandates. These charges are not taxes or government-imposed fees.
4. Government Taxes & Fees: These are taxes and fees that Sprint collects on behalf of the government.

Calling into customer service won’t always get you what you need. If you aren’t being heard, you can try using arbitration to get Sprint’s attention.

“I chatted with sprint asking them to send the return box for my two leased phones. I chatted 3 times and that caused me to wait because each person said they send what i needed. The third time I chatted I asked if I could just take them to a sprint store. I went to a store that said the system wouldn’t let them take it back and he didn’t know why. He called customer service and was sent around. Until he finally said I needed to call customer service. I finally called spoke with a girl that said no one order me anything and that shouldn’t cancel service or take phone back because I have a balance.”

Anonymous Complaint

Contact Sprint Using Their Chat Tool.

The chat tool may speed up the process of getting support rather than waiting on long phone hold times.

Contact Sprint’s Customer Support Number at 888-211-4727

If you are dialing directly from your Sprint phone simply dial *2 to be forwarded.

Compare your current bill with your payment history

If there are any discrepancies between your current month’s bill amount, you can view your payment history for the last 13 months. Simply sign on to your account, click on My Sprint menu and select Payment Activity.

Ok, none of that worked, now what?

If you’re still not getting what you deserve out of Sprint’s customer service, at your wit’s end and need to bring out the big guns, let us help you file a claim.