If you are cancelling your T-Mobile service because of an unresolved complaint, let us help you file a claim.
T-Mobile offers a range of resources on billing, devices, and network issues to try and tackle the problem you’re having with your account before you cancel. If you contact customer service they will give you a range of options like temporarily suspending your account, contingent upon whatever your problem is but, if you are completely sure that you want to cancel, they will help you with that process as well.
T-Mobile has a very flexible cancellation policy. You can cancel your account with T-MObile at any time.
All line and account cancellations are dated in the future which means they go into effect at the end of your current billing cycle.
Once your mobile number from T-Mobile is canceled, all voice mail and call histories as well as messages get deleted and there is no way to recover them. T-Mobile recommends that you save any of your messages or voicemails prior to canceling. Similarly, once a number or an account has been canceled with T-Mobile you will no longer have access to your account online but if you simply cancel one of your accounts and you keep one active line, that remaining line and any others will have access to the MyT-Mobile account.
After customer service has completed the cancellation on your account, the final payment can be made by mail, through retail, customer care, or IVR.
Canceling an account with T-Mobile cannot be completed online or via the app.
As long as you have an active line on your account, any of the equipment installation plans that you have will be billed as usual but once you close your entire account, any remaining balances for an equipment installment plan will be charged to your final bill.
T-Mobile customers have fewer complaints than many other phone providers because there are fewer hidden fees associated with canceling your T-Mobile account. However, there are still consumer complaints on the Better Business Bureau page about situations where customers try to cancel and customer service representatives from T-Mobile make it very difficult because they are trained to try and keep a customer at all costs rather than lose them.
Other complaints and disputes have to do with losing messages which is why T-Mobile emphasizes that you should save any messages before you cancel your account because once you call customer service and have that discussion, you won’t be able to access them. Higher number of complaints however have to do with the fact that T-Mobile doesn’t prorate the bill so if you decide to cancel on the 4th, and your billing cycle runs from the 28th of every month through the 28th of the following month, you will end up paying your final bill for coverage between the 4th and the 28th even though you don’t have coverage.
T-Mobile is one of the few places where you can cancel your account without an additional fee. You just have to cancel your account before the end of the current billing cycle because your bill will not be prorated to the date when you cancel.
What to do if you are unable to cancel or incur fees for canceling
If you have tried to reach out to customer service and you are simply unable to cancel your account, or you incurred fees that were unexpected and you don’t deserve for canceling your account, we can help. At FairShake we help you fight big companies when they are in the wrong.
Best of the Best. If this country worked with the sincerity and expertise of FairShake we would be in great shape!Allie, real FairShake customer
They got more done in a few weeks than I did in over two years.John, real FairShake customer
I can’t say enough good about this company! They are really a light for us in a very hard time.Mark, real FairShake customer
Thank you FairShake for representing the little people screwed over by corporations.Amanda, real FairShake customer
I was having problems with the company for months. That you could make it resolved in a few days is wonderful.Marisol, real FairShake customer
It's not right what Big Business can get away with if we let them. People need to know someone is out there to help!Virgil, real FairShake customer