A legal option that can get T-Mobile to listen — and get you compensated.
This feeling is even worse when a company like T-Mobile made a mistake that cost you money. You need their service, or you are bound by contract, so you have to pay the bill even if it is was wrong, and then deal with filing a T-Mobile claim later.
But when “later” comes, you get left with phone calls that are nothing but hours of hold, automated messages, and employees with no power to fix it. So you turn to email, but that ends up down a black hole. You make the request to speak with someone at T-Mobile headquarters, but even that gets ignored or just takes too long. You need help with your T-Mobile claim now, not years from now.
What can you do other than feel like a chump who was taken advantage of?
Doing business with a big company like T-Mobile can leave you feeling powerless especially when you try to file a T-Mobile complaint or a claim to fix the issue only to realize that your user agreement with the company has a forced arbitration clause that prevents you from taking them to court.
Worse, still, is that you are probably limited where you live, stuck with their service because there aren’t other options or bound by a 2 year contract you entered into before you realized their customer service left a lot to be desired.
But, that forced arbitration clause can be used to your advantage…
Arbitration helps you get a satisfactory solution for your complaint against T-Mobile without having to sue the company. When you request arbitration, the company has to do a lot of work and they lose control of the outcome. During arbitration, an independent individual (the arbitrator) is appointed who is familiar with the type of situation involved. The arbitrator has to be impartial. The arbitrator looks at the facts presented by both sides and makes a binding decision.
Arbitration handled by the American Arbitration Association® comply with the Statement of Principles of the Consumer Due Process Protocol which means:
The process must be fundamentally fair to all parties including the appointment of impartial, competent, and qualified arbitrators who conduct fair hearings.
Leverage means you have something that makes T-Mobile listen to your side of things. In this case, when you put a company like T-Mobile on notice that you are going to pursue arbitration, they know they are going to be required to pay expenses out of pocket. That extra cost and the fact that they may lose and have to give you what you are asking for on top of the expenses they pay for the arbitration process are forms of leverage. Once T-Mobile knows they are going to incur an expense, they become more willing to meet your demands if your demands are reasonable.
If T-Mobile doesn’t meet your demands, you can get a reasonable, fair, transparent, and just hearing without spending any money by using FairShake to help you file for arbitration. Our help doesn’t cost you anything unless you win.
You don’t want to bring a nuisance case because you could be held responsible for the company’s costs if the arbitrator believes the case is frivolous. But if you have a real complaint, you shouldn’t have to worry about the possibility of having to pay the company’s costs.
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