How to Fight T-Mobile

Take on T-Mobile’s Customer Service

If you’ve ever called the customer service department at T-Mobile, you probably walked away disappointed. Endless wait times, dropped connections, and rude agents can make the experience incredibly frustrating. However, you can avoid the wait and connect directly with someone at T-Mobile who can help you.

Tired of waiting on hold? FairShake can help you submit a claim against T-Mobile for free.

This option requires the least effort, but it is also the least likely to get your problem solved. It can also result in uncomfortable experiences; some customers report aggressive encounters with agents and executives when they bypass the usual customer service process.

Take T-Mobile to Small Claims Court

Your T-Mobile contract forbids you from filing and joining a class action lawsuit against T-Mobile, but you can still argue your case in small claims court. In most states, you can sue in small claims court for an amount up to $10,000, which is enough to cover most claims against T-Mobile. Typically, T-Mobile contacts customers to solve problems before disputes go to small claims court court.

Small claims court can be time consuming and expensive. Try arbitration instead.

Small claims court is a great option if you’re willing to spend the time and effort. It usually results in a positive outcome for the plaintiff. However, the process can be very complicated; it may require multiple trips to the county courthouse during business hours.

Use Consumer Arbitration to get T-Mobile to Negotiate

If you want to sue T-Mobile for more than the small claims limit, or if you don’t want to take time off of work to show up for a court hearing, you can file for consumer arbitration against T-Mobile. Consumer arbitration is an informal, but binding process that allows you to make your case in front of a neutral third party. It’s like going to court, but it is faster, simpler, and less expensive.

Watch: An Intro to FairShake

FairShake co-founder, Max, walks you through how we help people use arbitration to get compensation from big companies that have mistreated them.

Arbitration is usually just as effective as small claims court, but it doesn’t require trips to the courthouse. Although it can also be a complicated process if you go it alone, FairShake makes it easy and free to file for consumer arbitration against T-Mobile.