Like most large companies, the customer service department at T-Mobile is hard to access during the best of times. If you have a complaint against the telecommunications company, FairShake would like to introduce six ways to get your voice heard.
FILE AN INSURANCE PHONE CLAIM WITH T-MOBILE OR YOUR INSURANCE PROVIDER
What is it? A lot of people looking to file a claim against T-Mobile are looking to make a claim with the insurance company covering their broken T-Mobile phone. If you purchased your insurance from T-Mobile directly, it came from a company called Assurant, and the site to make a T-Mobile phone claim with Assurant is here.
Other options for purchasing phone claim insurance include:
When to try it: If you have a damaged T-Mobile phone that matches the situations covered by your device insurance.
What you need to do: Go the website of your phone claim insurer (such as Assurant, Apple Care, Samsung, SquareTrade, or Geek Squad) and answer a series of questions about the damage to your T-Mobile device.
What to expect: You’ll probably be asked to wait while the insurance company reviews your claim. If your claim is approved, they may offer to repair your T-Mobile phone or to pay for a replacement device. Follow their instructions carefully to make sure you do not have to pay out of pocket for repair or replacement costs.
FILE A CLAIM AGAINST T-MOBILE IN SMALL CLAIMS COURT
What is it? You’re not allowed to bring a claim against T-Mobile in most courts However, the exception is small claims court, which is an opportunity to bring your claim before a judge. Most states limit the awards handed out in small claims court to $10,000
What you need to do: Follow the steps laid out here in FairShake’s Guide to Sue T-Mobile in Small Claims Court.
What to expect: If you follow all the steps precisely and have a strong claim against T-Mobile, there’s a good chance you’ll receive compensation.
FILE A CLAIM AGAINST T-MOBILE WITH YOUR CREDIT CARD PROVIDER
What is it? Any time you pay for something with a credit card, you and the company you are buying from (like T-Mobile) agree to follow a set of rules from the company issuing the credit card. In cases such as fraud, overcharges, or when the product or service is not actually provided, credit card companies have a procedure for you to dispute the charge.
What you need to do: Most credit card companies will let you submit a claim online. Log in to your credit card account and look for more information on how to dispute and challenge a charge. Typically, you’ll have to identify the charge, describe your claim, and provide evidence to support it.
What to expect: The credit card company may temporarily remove the charge from your bill. They will then likely ask T-Mobile for a response. You might have to submit more evidence before they make a final decision.
FILE AN FCC COMPLAINT AGAINST T-MOBILE
What is it? The Federal Communications Commission (FCC) is a government agency that regulates much of T-Mobile’s business. The FCC provides an informal channel for consumers to submit claims and complaints against T-Mobile.
What happens to these claims depends on the internal procedures of the FCC. The FCC also provides a more formal complaint process, but the federal agency charges consumers that go through the formal complaint process
When to try it: You’re frustrated with T-Mobile and want to make your complaint known to the government. An FCC complaint is not a way to pursue compensation.
What you need to do: File an informal complaint against T-Mobile on the FCC’s public website by following the instructions here.
What to expect: Your complaint will be posted online in a public database. It may be used for setting the FCC’s priorities for regulating companies like T-Mobile. The FCC might require T-Mobile to respond to the complaint.
FILE A BETTER BUSINESS BUREAU COMPLAINT AGAINST T-MOBILE
What is it? The Better Business Bureau and its local chapters are private organizations that collect and publish complaints against a wide range of companies. They are mainly funded by affiliate fees from businesses, and usually offer these business an opportunity to respond to consumer complaints.
When to try it: When T-Mobile’s BBB page shows that it is actively involved in responding to complaints. The BBB is also an excellent channel to get your voice heard online.
What you need to do: Go to T-Mobile’s BBB profile here and follow the instructions for submitting a complaint.
What to expect: This depends on whether the company actively responds to its BBB complaints. If it does, you might receive a response directly from them. The BBB might ask for additional documentation to settle the complaint. Ultimately, it is up to T-Mobile to decide whether they choose to offer compensation for your claim.
FILE A COMPLAINT AGAINST T-MOBILE THROUGH INDEPENDENT ARBITRATION
What is it? Remember that thing about the small print of your T-Mobile contract? Language within the terms of service contract allows you to file a claim that will be argued before an independent arbitrator.
Because this process costs T-Mobile money, often they’ll try to settle your claim once you put them on notice that you plan on taking them to arbitration. Binding arbitration is the process FairShake helps consumers navigate.
When to try it: Any situation in which you believe T-Mobile has misled you, violated their contract with you, or violated the law can be pursued through binding arbitration. Claims involve a specific request for how T-Mobile can fix the situation, which may include financial compensation.
What you need to do: Fill out our form below to start your claim against T-Mobile.
What to expect: For more details about arbitration, click here.
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