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What you need to know before filing against T-Mobile

How to Prepare to Sue T-Mobile

You’re not the only one who’s disappointed with T-Mobile, and you aren’t the only one looking to file T-Mobile lawsuits.

T-Mobile customer service promised you everything when you signed up. But maybe the service you actually received was something quite different. When you tried to get help to resolve your issues, maybe you were transferred around to multiple customer service representatives, put on hold for long periods of time, or just told you couldn’t be helped.

If you’re like a lot of T-Mobile customers you’re in a contract and can’t just change wireless companies. Maybe T-Mobile bought out your last contract so you could switch from AT&T, Verizon or Sprint, and now you’re locked in a contract with no way out. You may feel like you don’t have any options, but you do.

Are you ready to file a T-Mobile lawsuit?

Many people who experience problems with companies like T-Mobile find themselves dealing with the fallout for months, and sometimes years. Some of the most common complaints against wireless carriers like T-Mobile include:

  • Low to non-existent coverage in areas they claim to serve
  • Dropped calls
  • Billing mistakes
  • Deceptive marketing tactics to gain new customers
  • Overcharges to hidden/excessive fees
  • Charges for “free” phones
  • Service shutoffs without reason
  • Accounts not closed when requested
  • Closed accounts sent to collections
  • Rude or insulting customer service reps

You may feel like it’s time to file a lawsuit just to get something done. But would that work? T-Mobile CEO John Legere, and those under him, have lawyers of his own that are ready to defend the company tooth and nail—and win.

Even with the right attorney, your chances of getting to court, much less winning or even getting a settlement, are slim. Before you consider a T-Mobile lawsuit, check the contract you signed. In nearly all cases, the contract you signed likely has a clause for “arbitration,” or “binding arbitration.” This means that you effectively dismissed your right to sue T-Mobile in favor of an arbitration process for any disputes.

But don’t give up—you do have options available.

T-Mobile lawsuits in Small Claims Court

Although your contract may prohibit litigation, Small Claims Court is not the same thing. Small Claims Court proceedings are always civil matters, and for a smaller amount of money than a standard lawsuit. You will file your case yourself, may be able to represent yourself. Some states prohibit attorney representation, but you can always consult a lawyer before you file a Small Claims lawsuit against T-Mobile.

You can see our complete guide to filing a small claims T-Mobile lawsuit.

Arbitration

An alternative to filing a T-Mobile lawsuit in small claims court is demanding arbitration with T-Mobile.

Start Your Claim

This isn’t the same as filing a Small Claims lawsuit yourself or joining a class action lawsuit (which your contract forbids). But, arbitration acts like a lawsuit against T-Mobile in that it is still considered a valid legal proceeding. Once you initiate an arbitration process, T-Mobile will pay attention, and you’ll have a better chance of having your problem resolved.

An arbitration hearing brings in someone to be an impartial third party in place of the “judge” to listen to both sides and decide how to resolve the dispute. The arbitrator’s decision is final, and if you win this legal proceeding against T-Mobile, they will be forced to comply with the arbitrator’s decision or face legal consequences.








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