How to Contact Truist Customer Service

When customer service fails, FairShake can make Truist bank listen.

TruistFinancial is a bank holding company headquartered out of North Carolina. They were formed back in 2019 after a merger between SunTrust and BB&T banks. The company offers small business and commercial banking options, checking and savings accounts for individuals as well as credit cards, investment services, and mortgages. Because they offer so many different services for personal finances and business finances it can seem impossible to find the right customer service representative. The information below should make it easier for you to locate the right customer service department when the time comes. 

Truist has an online directory if you don’t know which department you want. This makes it easier to find the number for things like personal insurance claims or debit card problems. 

Personal banking, debit cards, and credit cards

Customer service comes in two forms: 

1. A real person
2. An automated system

If you have an issue with things like hidden fees, you definitely want a real person. To reach a real person you have to call during business hours:  Monday through Friday, 8am to 8pm ET, Saturday, 8am to 5pm ET. 

To reach the automated system you can call at any time. 

Customer service can be reached at 844-4TRUIST (844-487-8478). If you call from outside the U.S. use this number instead: +1-910-914-8250.

Online and mobile banking

If you are having a problem with online banking or mobile banking, they have a separate number: 888-228-6654. 

Insurance

If you have health insurance, property insurance, or life insurance through Truist, you can contact them over the phone or directly email them. For health insurance and life insurance services the number is one 800-474-1471. If you have a personal claim for your insurance and you want to contact the claim center that number is 800-990-4228. For Personal Property and Casualty Insurance you can call one 800-422-8448 or  1 800 to 28 1820.

Investments

If using Truist for investment services, you can reach Truist Wealth at 1 800 228-9798 between 7 a.m. and 8 a.m. Monday through Friday Eastern Time.

Mortgages

If you have a mortgage through Truist, your mortgage is managed by one of two companies as indicated by the documents you have:

1. SunTrust:  1 800 634-7928
2. BB&T: 1 800 295 5744

If you have to send something in the mail you can use the following addresses:

For General Inquiries/Research Request

SunTrust Bank

Mail Code RVW 3003
PO Box 26149
Richmond, VA 23260-6149

Mail Monthly Payments

SunTrust Bank
PO Box 79041
Baltimore, MD 21279-0041

Insurance Renewals/Bills

SunTrust Bank
Attn: ISAOA/ATIMA
PO BOX 47047
Atlanta, GA 30362

Qualified Written Requests/Notices of Error/Requests for Information

SunTrust Bank
Attn: QWR/NOE/RFI
PO Box 26527
Richmond, VA 23261-6527

BB&T Mailing Addresses

With a Coupon Book

BB&T Mortgage Payment Center
PO Box 580022
Charlotte, NC 28258-0022

With a Billing Statement

BB&T Mortgage Payment Center
PO Box 580302
Charlotte, NC 28258-0302

Business clients

Business clients using Truist services sometimes have separate contact information. If you have any questions or concerns about a business loan, credit cards, debit cards, using your miles, or the equipment finance department, it’s all the same as the general account information number: 844-4TRUIST (844-487-8478).

If you have questions about online and mobile banking the number is 888-228-6654. If you have employee benefits through this provider you can reach out to the insurance number at 800-226-0051. If you offer life insurance Business solutions the customer service number is 800-474-1471. For business claims through your insurance you can contact 800-990-4228 or 877-643-6227.

If you still have issues with your Truist account or insurance and customer service isn’t helping, you have legal alternatives. You can file a complaint against Truist or submit a lawsuit in small claims court. 

Share your complaint about Truist with FairShake today.