All About U-Haul Lawsuits

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U-Haul is one of the top providers of moving trucks, moving vans, and storage spaces. Their company operates across the United States facilitating moves from one country to another. In spite of their prevalence, they are not immune to U-Haul lawsuits.

Here is what you should know about U-Haul lawsuits:

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Are lawsuits against U-Haul allowed?

Are lawsuits against U-Haul allowed? This is complicated. Like many legal questions, there are multiple answers.

Big companies like U-Haul do their best to ensure that their company interests are protected. Large lawsuits can draw a lot of negative press. So, most user agreements for companies like U-Haul have language that says you cannot sue U-Haul in most types of court. Consumers can always take a U-Haul to small claims court or file consumer arbitration claims.

We are biased, but arbitration is often the better option. What’s more, we can help you with arbitration!

What is a Class Action Lawsuit? Can I file a Class Action Lawsuit against U-Haul?

So what about class action lawsuits? Class action lawsuits are the type of lawsuit that draws a lot of unwanted and negative press. Class action lawsuits represent situations where hundreds of people or a large group of people all have the same complaint against a company so they come together and file one lawsuit that represents everyone. In the event of a settlement, there is just one settlement divided amongst everyone involved.

Chances are the user agreement you signed with U-Haul also contains language that stops you from jumping onto an existing class action lawsuit or even filing a class-action lawsuit against U-Haul yourself. The examples contained below are usually lawsuits that have to do with Federal violations and are brought before a government entity, or corporate disputes having to do with employees.

However, as a consumer you can still utilize other options.

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As a U-Haul customer, what are my options for a lawsuit?

However, as a consumer you can still utilize other options.

Watch: How to File an Official Claim against U-Haul

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Recent and notable U-Haul lawsuits:

U-Haul Lawsuit over Storage Sizes

In this lawsuit, one customer claimed they rented a storage unit at a U-haul facility which was said to be 4 feet by 5 feet. The dimensions were found to be significantly smaller. The lawsuit claims the company knowingly and regularly engages in a practice of overstating the size of its units. The customer filed a lawsuit for unfair competition, fraud, negligent representation, and violation of the Consumer Legal Remedies Act.

U-Haul Lawsuit over Stolen Possessions

In 2008 a couple in Florida sued and won almost $2 million in damages. They rented a truck for their move and it was stolen. They were told that through the insurance coverage they took as part of their rental agreement any damage to their possessions would be covered, but it wasn’t. At least not until a court order came about.

U-Haul Lawsuit over Fraudulent Reservations

Many lawsuits have cropped up over the years regarding U-Haul’s reservation policy. In this lawsuit, multiple customers alleged that U-Haul has failed to address a systemic problem with its reservation policy brought about by “their own system failures, dishonest advertisements, and inattentive management.”

In a prior lawsuit, a U-Haul customer says they placed an order for a 15 foot truck at a specific location and made a reservation following all steps online. When he showed up to the location, he says, the truck simply wasn’t there nor was he given compensation that was promised as a promotion for the reservation he made.

U-Haul Lawsuit over Environmental Fee

In this lawsuit, customers in California say they were required to pay an environmental fee in addition to their base rate rental.

However, many customers involved in this lawsuit claim that U-Haul did not inform them of the additional fee nor was it listed anywhere in the paperwork when they made a reservation or agreed to a service. It was only after they picked up a U-Haul vehicle but they were told they had to pay a mandatory environmental fee.

U-Haul Lawsuit over Illegal Advertising

In Canada, the Quebec consumer protection act can prohibit companies from charging more than their advertised price and requires companies to ensure that all customers know exactly what they are paying for and what they can do in the event that they are overcharged. U-Haul is said to have misled customers by offering lower prices than what they actually had to pay at the counter.

This lawsuit is quite similar to the lawsuit over the environmental fee because it also includes misleading customers about the additional environmental fee in Canada as well as other fees.