What am I paying for? UberEats Fees Explained

Have you been charged an UberEats fee and want to know why? Were you charged in error? Tell us about it below.

UberEats is a food delivery service that charges $5 per order. This can be higher depending on the order but they do try to keep the delivery fees the same.

On every order there is a service fee that’s equal to 15% of your subtotal and that fee only applies to restaurants where a courier picks up your food and delivers it, not where restaurants deliver the food on their own.

Why did I get charged a few extra dollars, what is it for?

If you have a small order they can apply a small order fee to the subtotal if it’s less than a certain minimum. This minimum of course varies by city but the fee is usually $2 for any item that’s less than $10 or a $3 fee for any item that is less than $15.

Are there other hidden fees I’m being charged for this that I’m not aware of?

However, on the website they make it clear that your order covers a lot of fees including the delivery fee for each restaurant which is based on where you live and how many careers are available. The website does say that you’ll always know how much this fee is before you choose the restaurant and pay for your order so it shouldn’t be a surprise charge on your card.If it is, there are things you can do.

UberEats offers a subscription plan called the Eats Pass which is $9.99 per month. This gets you 5% off any orders over $15 and no delivery fee and it applies to all restaurants in your city.

Can I refute fees related to subscription charges?

Once you have this subscription, you are able to cancel within the app up to 24 hours before your next payment without a charge. If you cancel, you still have access to the benefits until the end of the current billing cycle but they will not refund any fees for that month.

What can I do if I was incorrectly charged a fee?

If you were incorrectly charged a fee, you have two options.

The first is to go through a small claims court.  To go through a small claims court you have to create a demand letter that you send to the company, then go to your local courthouse with the proper documents and the proper number of documents, get everything approved, officially serve the company, go to your court date, and hope for the best.  The problem is small claims courts have strict minimum and maximum requirements for the type of compensation you can receive, alongside small claims court fees. Your case might not qualify.

The second option is to use consumer arbitration. Consumer arbitration is laid out in your user agreement and is often a much faster and easier way to get compensation for fees you shouldn’t have been charged. With our service you can submit everything online, we will generate the demand letter for you, work with the company through a document only arbitration process, and help you find a resolution.

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