How to Get Better Uber Customer Service

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Uber is one of the largest ride-sharing companies in the United States with millions of customers. Like many businesses, Uber focuses on providing excellent customer service to keep its users happy. Whether you are looking for Uber driver support or rider support, Uber has created multiple channels to reach Uber customer service. While it may be difficult to find the Uber support phone number, we have done some research for you. Read on to find out how to reach Uber and how to handle disputes that might arise.

Find the best contact method for you

There are multiple ways to contact Uber customer service USA. For example, if you would like to contact Uber driver support, you currently have four ways: using the Uber App, Uber customer care phone number for drivers, twitter, and snail-mail. We have outlined below the different ways to contact Uber support:

Uber App

You can contact Uber support using the Uber app. Log in to the Uber app. Click on the icon on the top right-hand corner. Select “help.” Select the trip you are contacting customer service about. Select the appropriate topic that you need help with.

Call

Another option is to call Uber customer service. The Uber customer service phone number can only be reached by drivers for now. To call Uber support for drivers, use the Uber app and select “Help” and then click “Call Support.” It is unclear if Riders will ever be able to contact Uber by phone anytime soon.

Twitter

Twitter has become a popular way for customers to voice their customer service issues. The last thing a company wants is a negative tweet to go viral. You can tweet Uber support at @Uber_Support. Here is an example of an Uber complaint by a customer:

Hi, @kanielsonwon. We want to help you! Have you been charged for a cancellation fee?
This is an automatically translated response, since your message arrived in a different language. It is very important for us to respond to your message, regardless of where you are from.

— Uber Support (@Uber_Support) February 11, 2020

The good news is that the Uber support twitter feed seems to be very active and responsive.

Mail

Want to contact Uber the old-fashioned way? Write them a letter. Here is the address to their headquarters:

Uber Technologies, Inc.

ATTN: Customer Support

1455 Market St.

San Francisco, CA 94013

What you should bring to the table in order to get the best customer service possible

When you contact Uber customer support (especially when you are contacting the Uber customer support phone number), you should have the following prepared:

Always have a notepad available when speaking to a customer care representative. Establish the name of the department you are speaking with at the Uber call center and get the full name of the customer service agent.
Make sure you are speaking with the right Uber customer care department to meet your needs or answer your questions. Uber has multiple customer care service departments, so clarify that you are dealing with a person equipped to handle your situation.
Make a note of any proposed solutions, and get dates when the solution will be implemented.
If you feel that your concerns are not adequately addressed, ask to speak to a supervisor in the department.
Not all customer service agents are the same. If you feel frustrated, or the person you are speaking to is unwilling to assist you, make sure you take down their name and discontinue the conversation. Let the person know you will be filing a complaint about your customer service experience.
File your dispute with a customer service supervisor or manager.
Follow up on your dispute with a written letter to the corporate address listed above.
Contact the department again, and make sure you reach a new representative. Although frustrating, this is sometimes all it takes to get the problem taken care of efficiently.
Remember: Customer service agents are people, too! Often they are following corporate policy rather than being unhelpful on purpose.

Still having trouble with Uber?

Unfortunately, ride-sharing companies don’t always do the right thing. If your attempts to get your Uber issues taken care of end up nowhere, you may think you’re out of options. While you have limited legal options, consumers may be able to either sue Uber in small claims court, or file a claim for arbitration. At FairShake, we help you take on big corporations when customer service fails. It’s not unusual for large companies to leave customers with unfair charges, broken service, or unfulfilled promises. It doesn’t cost anything to make an arbitration claim, and you don’t even have to leave your house. If you’re ready to get your voice heard, start a claim now.