Not getting results from Uber customer service? You may have options to escalate…
Uber is one of the largest ride-sharing companies in the United States with millions of customers. Like many businesses, Uber focuses on providing excellent customer service to keep its users happy. Whether you are looking for Uber driver support or rider support, Uber has created multiple channels to reach Uber customer service. While it may be difficult to find the Uber support phone number, we have done some research for you. Read on to find out how to reach Uber and how to handle disputes that might arise.
There are multiple ways to contact Uber customer service USA. For example, if you would like to contact Uber driver support, you currently have four ways: using the Uber App, Uber customer care phone number for drivers, twitter, and snail-mail. We have outlined below the different ways to contact Uber support:
You can contact Uber support using the Uber app. Log in to the Uber app. Click on the icon on the top right-hand corner. Select “help.” Select the trip you are contacting customer service about. Select the appropriate topic that you need help with.
Another option is to call Uber customer service. The Uber customer service phone number can only be reached by drivers for now. To call Uber support for drivers, use the Uber app and select “Help” and then click “Call Support.” It is unclear if Riders will ever be able to contact Uber by phone anytime soon.
Twitter has become a popular way for customers to voice their customer service issues. The last thing a company wants is a negative tweet to go viral. You can tweet Uber support at @Uber_Support. Here is an example of an Uber complaint by a customer:
Hi, @kanielsonwon. We want to help you! Have you been charged for a cancellation fee?
This is an automatically translated response, since your message arrived in a different language. It is very important for us to respond to your message, regardless of where you are from.
— Uber Support (@Uber_Support) February 11, 2020
The good news is that the Uber support twitter feed seems to be very active and responsive.
Want to contact Uber the old-fashioned way? Write them a letter. Here is the address to their headquarters:
Uber Technologies, Inc.
ATTN: Customer Support
1455 Market St.
San Francisco, CA 94013
When you contact Uber customer support (especially when you are contacting the Uber customer support phone number), you should have the following prepared:
Unfortunately, ride-sharing companies don’t always do the right thing. If your attempts to get your Uber issues taken care of end up nowhere, you may think you’re out of options. While you have limited legal options, consumers may be able to either sue Uber in small claims court, or file a claim for arbitration. At FairShake, we help you take on big corporations when customer service fails. It’s not unusual for large companies to leave customers with unfair charges, broken service, or unfulfilled promises. It doesn’t cost anything to make an arbitration claim, and you don’t even have to leave your house. If you’re ready to get your voice heard, start a claim now.
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