US Bank is the fifth-largest bank in America, with a range of personal and business accounts. However, you might have multiple accounts with them and suddenly find unexpected fees that show up on your statement. What can you do next?
Anytime you have unexpected fees, it’s good to look over the fine print of your account or contract to see if that fee is explainable. It might be something like a maintenance fee or an ATM fee that you just weren’t expecting. After that, you should always contact US Bank customer service, especially if you can’t figure out why it’s there.
US Bank has credit cards, some of which have annual fees. In addition to a potential annual fee, some of their credit cards might show additional fees like a late fee. A late fee is levied against your account when you don’t make your payment on time. Other unexpected fees might include interest fees for the remaining unpaid balance.
US Bank has three checking accounts and one type of savings account, each with potential fees:
There is a $4 monthly maintenance fee, and savings accounts are subject to the same miscellaneous fees as ATM fees if you have a corresponding card.
You might find a monthly maintenance fee of $6.95. There might also be fees for any non-US Bank ATM transactions. Any paper statements will cost $2, so if you recently requested one or haven’t signed up for online statements, you might see this cost added to your bill.
There might be a monthly maintenance fee unexpectedly on your checking account statement for $14.95. This package gives you two non-US bank freebies before it, too, charges you fees. Of course, it’s difficult for consumers to figure out what those fees might be because even the consumer pricing information on all checking accounts simply states that fees apply for non-US bank ATMs but don’t say anywhere in the fine print what they will be. The fees for non-US bank ATMs are listed under “miscellaneous checking or savings fees” and are noted as $2.50.
You might see a checking account fee of $24.95 for your monthly maintenance fee.
Other fees which apply to all accounts include things like an overdraft. If something goes through and you don’t have enough money to pay for it, you get an overdraft fee of $36 per item over a $5 value. The fees are limited to 4 overdraft fees per day which mean if enough transactions come through on the same day, you can expect to see $144 in hidden fees.
If you have overdraft protection on any of these checking accounts linked to an eligible checking account or savings account, you still get charged a fee to transfer money to cover you. The Platinum checking package doesn’t have a fee, but the gold checking package will have a fee of $7.50, and the Easy checking package will have a fee of $12.50.
If you were charged incorrectly by US Bank, reach out to their customer service department first. Customer service might be able to explain what an unexpected charge is for or reverse an incorrect fee.
If they solve it but not to your liking, or not at all, you can file a complaint against US Bank.
However, there are still times when customer service doesn’t resolve the issue to your satisfaction or is helpful. In these situations, you still have two legal options:
Firstly, you can sue US Bank in small claims court. Small claims court is something laid out in your user agreement. If you have the time and money to dedicate to going to court regularly in your local area, this might be a good option. Be advised that different states have limits in terms of how much compensation you can get, so your case might not qualify depending on what compensation you want.
Secondly, you can use legally binding consumer arbitration. Consumer arbitration is a legal alternative where you go before an arbitrator instead of a judge. It’s usually a faster way to get a resolution and a potentially easier way.
Share your complaint about US Bank with FairShake today.
Best of the Best. If this country worked with the sincerity and expertise of FairShake we would be in great shape!Allie, real FairShake customer
They got more done in a few weeks than I did in over two years.John, real FairShake customer
I can’t say enough good about this company! They are really a light for us in a very hard time.Mark, real FairShake customer
Thank you FairShake for representing the little people screwed over by corporations.Amanda, real FairShake customer
I was having problems with the company for months. That you could make it resolved in a few days is wonderful.Marisol, real FairShake customer
It's not right what Big Business can get away with if we let them. People need to know someone is out there to help!Virgil, real FairShake customer