How to Cancel Verizon FiOS

Verizon FiOS is a service that includes everything from home phone utilities and internet access to television services. This provider counts millions of users among its customers.

However, there are plenty of situations during which customers may be interested in canceling their services with Verizon FiOS, including opportunities to secure internet, phone, and TV or streaming services for lower prices.

If you find yourself intimidated by the process of ending your services with Verizon FiOS, don’t despair. Check out these simple tips for getting past your provider.

How Do I Cancel My Subscription?

To begin the cancellation process, call 1 (800) 837-4966. This should put you in contact with a representative from Verizon FiOS. On average, you can expect an average wait time of 15 minutes, so be sure to allow for that in your schedule for calling. The best hours for calling are in Eastern Standard time, falling between 8 a.m. and 1 a.m. Monday through Friday, and 8 a.m. and 10 p.m. Saturday and Sunday. Many users recommend calling just before 11 a.m. Customer service lines generally remain busy, so be persistent.

When you do get a representative on the line, make sure that you cover all of your bases. Confirm that you account or subscription will be canceled. Ask if there is any equipment that you may need to return, as well as a timeframe for returning it. The last thing you want to do is incur an extra charge for not returning a router or other piece of equipment that was originally provided to you at the beginning of your subscription.

Will I Be Charged a Fee if I Cancel?

The short answer is yes. Verizon FiOS has incorporated a hefty charge for customers looking to end services. Those charges can be as high as $360, especially since many of the bundles available from Verizon FiOS are for two-year terms. However, an early termination fee may be prorated to $15 per month that you have maintained service with Verizon FiOS.

What Should I Do if They Won’t Let Me Cancel But I Can’t Afford or Use the Service Right Now?

The most important thing to remember is that you are not alone. It can be, at the very least, frustrating to not be able to cancel your Verizon FiOS services without a cancellation fee. At worst, you may feel like you are trapped paying monthly fees to a service that you either don’t want to use anymore or can’t — especially because you can’t afford it with your current budget.

FairShake is an organization that dedicates itself to ensuring that people like you have access to the resources they need to hold companies and services like Verizon FiOS accountable when things go wrong. Did you have services you were satisfied with during your contract period? What about access and utilities? If not, you have options. You can start your claim against Verizon FiOS today below: