Get Verizon Fios to Fix a Bad Internet Connection or Get Compensated

Slow Internet from Verizon Fios?

Verizon Fios failing to provide you quality internet speeds? Let our expert team help.

Nowadays, just about every household in America relies on an internet provider to connect them with the outside world. From working at home to watching Netflix or Hulu, everybody is either streaming or downloading something every day. However, if you have slow internet, it may be very frustrating to wait a long time for something to happen. 

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We can relate to your bad internet connection and have researched and found practical tools to troubleshoot your slow internet. By reading this article, you will find many tips and useful information that will provide you with quick solutions and most of the answers about internet lagging or a bad internet connection. 

Let’s take a look at some of the most common troubleshooting tasks and see if any of these will help solve your slow internet issue:

  • Router or Modem – If your router or modem is outdated, you might want to invest in a newer model. Many internet providers like Verizon Fios are using state of the art technologies to bring you blazing internet speeds. But if your equipment is a dinosaur, it probably doesn’t have the capabilities to produce that kind of performance. 

Note: You don’t need to buy the most expensive modem or router on the market to benefit from excellent performance, but you also don’t want to buy the cheapest. Speak to a salesperson who can recommend which equipment provides the best services for your money.   

  • Speed – Knowing how much speed your internet provides you is key to knowing whether your service provider delivers on its promises. There are many ways to perform a speed test on your computer using a free service, and we’ll talk more about that in a little bit. 
  • Connection – Did you know that using a wired Ethernet cord for connection from your internet source to your computer is the best way to optimize your performance and internet speeds? That direct line gives you something that no wireless equipment can, a direct link to the fastest speed. This doesn’t mean that all your wireless devices should be slower than a turtle; it just means you can get better speed from a direct source. 
  • Plan – You’ll want to review your agreement with Verizon Fios to see how much bandwidth and data your plan comes with. This is often the problem for some people experiencing a bad internet connection. They either don’t have enough data to support all their internet activity or their bandwidth is too low for their usage needs. 
  • Power – When you do the speed test, you’ll be able to see your download and upload Mbps. This will give you a clear view as to how much horsepower you’re service is providing you. Keep in mind, if several people are using your internet daily, and your horsepower was designed only to accommodate two devices, you now know why you have slow internet.    

Test Your Internet Speed 

One of the most useful troubleshooting steps is to check your speed rates for downloading and uploading content. This can quickly be done with a free speed test that many websites offer. We recommend trying Google’s speed test, which is fast and reliable.

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All you need to do is type in ‘speed test’ in your Google search bar, and it will automatically provide you with the button to start your speed test. If you have a MAC or don’t want to use Google’s speed test, you can also check these out:  

Compare Your Speed with Your Verizon Fios Contract

There are two different types of home internet options when choosing Verizon Fios. You will need to check your plan to see which service you have. Once you have the details of your agreement, you should compare the speed that Verizon Fios claims you’ll receive to the speed you got from your speed test. 

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If everything adds up, chances are your slow internet connection is not being caused by Verizon Fios. They do offer speeds up to 940/880 Mbps, and they also have DSL service that provides even faster speeds. They claim their network reliability is a whopping 99.9%, so make sure you’re getting the rates that you’re paying for.    

Troubleshoot with Verizon Fios Customer Service

Verizon Fios offers many resources online to troubleshoot a bad internet connection or a slow download speed. If you want to run through some of those tests and see if anything helps your slow internet, you could do so before contacting Verizon Fios Customer Service. They also offer live chat where somebody is available to assist you 24/7. 

But, if you prefer to speak directly to somebody at Verizon Fios, their customer service number is 855-696-2276. 

Once you are on the phone with a representative, they may ask you to perform one or more of the following tasks to fix your slow internet:     

  • Perform a speed test using Verizon Fios’s software.
  • Check your modem and router connections and flashing light colors.
  • Reboot or reset your devices by pushing a designated button.  
  • Remove all the plugs on your devices and wait until instructed to plug them back in again.
  • Run additional tests on your computer to see what your internet is communicating to the router or modem. 

These are just a few examples of some of the tasks your Verizon Fios customer service agent might ask you to do. However, remain cooperative at all times and allow them to troubleshoot every aspect of your bad internet connection before going on to the final step listed below. 

File an Official Complaint and Get Compensated

If standard troubleshooting with Verizon Fios technical team failed to resolve your bad internet connection, be careful they don’t try to sell you any additional repeaters or upgrades. They might try to do this in order to fix your slow download speed.

It’s vital that you do not agree to any other charges or costs to fix your internet until after you’ve filed an official complaint or dispute through FairShake.

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