What complaints do people like you have against Verizon Wireless? And what can you do about them?
Does your Verizon Wireless service cut in and out? Do your phones work for a few weeks and then just freeze? Did you spend hours on the phone with customer service only to be told that you have to go to the local Verizon Wireless location to fix your problem? Have you tried resolving your problem at your local Verizon Wireless store only to walk away frustrated? If you are unhappy with the service you receive from Verizon Wireless, you aren’t alone. Over the past three years, Verizon Wireless has had 23,724 complaints filed against them with the Better Business Bureau.
If you are tired of getting the run around from Verizon Wireless, we may be able to help you. FairShake helps frustrated customers take effective action against cell phone providers. Take a look at our consumer guides to find similar issues with other telecom companies here.
They sent me a “like new” refurbished phone that had a bad charging port. Now the phone won’t turn on at all and they are telling the insurance and warranty are void since the phone won’t turn on and want me to pay the whole $160 deductible to get another replacement after only 3 months!
Customer say that they encounter many problems with Verizon Wireless products and services including:
One of the top complaints from customers is being charged for phones that have been returned. Either Verizon Wireless has no record of the return or they deny the customer credit due to the condition of the phone. In other cases, customers are billed for amounts higher than what they were told or they are being charged for plans that they didn’t sign up for.
For the last 6 months my phone service (calls and texts) have not been working consistently. I have many screen shots with different time stamps showing my dropped calls, text messages that wouldn’t go through etc. I switched to Verizon Wireless because their advertising says the have the best service and I need my phone for business.
A common practice of cellphone providers is to offer special incentives and promotions for new and existing customers. These often include phone upgrades, additional lines, increased minutes, or new services. In some cases, customers were ineligible to participate or the plan wasn’t explained properly. Frustrated customers are then charged higher rates than what they understood. Complaints also indicate that promised discounts or credits do not show up on customer bills for several months, if at all.
If you continue to experience problems with Verizon Wireless and are just not getting the resolution you think you deserve, there is help. FairShake works with consumers to file claims against Verizon Wireless.
Best of the Best. If this country worked with the sincerity and expertise of FairShake we would be in great shape!Allie, real FairShake customer
They got more done in a few weeks than I did in over two years.John, real FairShake customer
I can’t say enough good about this company! They are really a light for us in a very hard time.Mark, real FairShake customer
Thank you FairShake for representing the little people screwed over by corporations.Amanda, real FairShake customer
I was having problems with the company for months. That you could make it resolved in a few days is wonderful.Marisol, real FairShake customer
It's not right what Big Business can get away with if we let them. People need to know someone is out there to help!Virgil, real FairShake customer