Switching internet providers? If you have unresolved complaints with Verizon Wireless or another internet provider, we may be able to help you get compensated.
Verizon Wireless is one of the most well-known telecommunications companies in the world. But is it really worth your time and money? Let’s take an in-depth look at their reviews and ratings to find out.
One of the best ways to determine whether a new telecommunications company is worth your while is to look at reviews from those already using their services. Thanks to the Internet, there are tons of sources for this research.
Take bestcompany.com, for example. They have an in-depth review of Verizon Wireless, plus a collection of user reviews so you don’t have to trust just a single opinion. The results are quite good – bestcompany.com shows that Verizon Wireless has a 4-star rating earned over 1500 user reviews, plus an overall score of 9.0.
Yelp, though, is perhaps the premier review collection service. They’re a great place to check out if you’re interested in the brick-and-mortar performance for a cell company like Verizon Wireless. For instance, Yelp shows that a typical Verizon store has an average rating of 2.5 out of 5 – not the best, though certainly not the worst either. This may indicate that the company’s general offerings are better while their in-person customer service could use some work.
Then there’s reviews.org, a site known for its in-depth reviews of everything from cell companies to specific products. They give Verizon Wireless a 4.5 out of 5-star rating: a great endorsement. Specifically, the site indicates that Verizon Wireless is worthwhile thanks to their reliable coverage, highly rated speed and performance for Internet networks, but do take a few points away for their generally high prices.
Before deciding to sign up with, it always helps to check out the communication services and offerings yourself.
Verizon Wireless has a ton of different cellular plans. Furthermore, they allow customers to mix-and-match different elements to get one that works for their particular needs. A basic “unlimited” plan (which includes unlimited texting, talking, and data for using the Internet on a mobile device) starts at around $35 per month. There are, of course, additional taxes and fees, so you may not know your overall bill until you have the contract sent to you.
Other tiers of cellular service go from $45-$55 per month. Note that many of these agreements have certain bonuses, like future 5G cellular access included with any new 5G phone. Most of the plans also come with 480 or 720 P HD quality streaming, plus some music bonuses.
Aside from their phone service offerings, Verizon Wireless also provides a plethora of phones to purchase. Most of these can be bought outright or can be purchased for monthly fees, though you want to be careful about the APRs – they say 0%, but this is often only a temporary condition.
Looking at what Verizon Wireless offers is one thing. Seeing the reviews from those discontented by their products and services is another and can help you get a more balanced perspective. To find a good collection of customer complaints instead of general reviews, head to the Better Business Bureau.
This site collects customer feedback and averages the reviews out to a 5-star rating. Even better, it collects all those reviews and displays them, plus any responses that might have been made by company employees. This way, you can see if Verizon Wireless’s customer service reps actually pay attention to what people complain about the most.
They give Verizon Wireless a 1-star rating out of 5. This is far and away different from the earlier reviews we saw, but it’s partially explained since most people who have a serious complaint are unlikely to be charitable with a company. Still, it’s a good idea to take a deeper look at the content of the complaints.
As you can see from the site, Verizon Wireless’ top complaints revolve around problems with products or services (meaning faulty or poorly-made phones or spotty coverage). It’s tough to say whether most people experience these issues or not – it does say something that out of millions of users, there have only been over 20,000 complaints over the last three years.
Another good way to get the measure of a company is to check out any prior or current lawsuits. In Verizon Wireless’s case, they were sued as recently as May 2019 for making geolocation data available to information brokers. In a nutshell, Verizon Wireless and other telecommunications companies allow this without asking the permission of their customers, which in turn allowed law enforcement to access customer locations without warrants. This was a huge breach of data privacy.
Earlier lawsuits paint a fuller picture. For instance, 2006 saw Verizon Wireless sued by a collection of customers who were overbilled for “family plans”. A class-action lawsuit also took place in 2012, alleging that Verizon Wireless made use of automated ‘bots to harass people about collections.
Furthermore, Verizon was sued for “cramming” – the illegal practice of adding additional charges to their customers’ bills for no discernible reason and without their knowledge. This is particularly egregious and it’s something that all future customers need to watch out for.
Ultimately, it’s tough to say whether Verizon Wireless is actually a good phone service when you consider the history of lawsuits and the potential for customer abuse, as demonstrated on the Better Business Bureau and other review sites. Still, it seems that their products and services are highly reviewed if they work correctly and if you aren’t unfortunately impacted by some of their shadier business practices.
If Verizon Wireless does treat you poorly, you have somewhere to turn: FairShake. With our legal expertise and dedication to justice for the average person, we’re sure that we can help you find a real resolution against Verizon Wireless if you have a valid complaint.
The contract might say you can’t sue them, but that doesn’t include consumer arbitration or small claims court. Contact us today and we’ll get the details of your case and tell you how we can make justice happen.
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They got more done in a few weeks than I did in over two years.John, real FairShake customer
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Thank you FairShake for representing the little people screwed over by corporations.Amanda, real FairShake customer
I was having problems with the company for months. That you could make it resolved in a few days is wonderful.Marisol, real FairShake customer
It's not right what Big Business can get away with if we let them. People need to know someone is out there to help!Virgil, real FairShake customer