How to Lower Your CenturyLink Bill

Paying more than you should for CenturyLink? Learn about options to reduce your bill

Is your cable or internet bill higher than it should be? We explain how to reduce your bill from CenturyLink.

Are you having trouble paying your CenturyLink bill every month? Does your bill go up every time you turn around and you don’t know why? Maybe you’ve already contacted customer service but you aren’t getting anywhere.

Thankfully there are ways that you can reduce your bill from CenturyLink.

CenturyLink Billing Problems 

At FairShake, customers have lodged thousands of complaints against CenturyLink. CenturyLink compensation complaints have to do with things like:

  • Technicians not coming to install new services but then clients being charged for installations
  • Only receiving half of the services that are charged each month
  • Transferring service after a move and being overcharged
  • Monthly bills for high-speed internet that never manifest
  • Promotional offers that are not actually promotional when the bills come

Check Out Your Bill

Review your bill monthly. The Federal Trade Commission has come after CenturyLink for charging customers unnecessarily or not following through with updated or cancelled billing charges. Get to know your bill and if you see anything on there that isn’t what you paid for, contact customer service

Pay for Services You Need

After you have verified that there aren’t any issues or errors with your monthly statement, consider scaling back your service. CenturyLink provides an array of internet and television programs, especially in bundles. The bundle package might seem like a great idea but if you are not actually using all two or three of the services, you could save yourself a lot every month by just switching to a single service.


Don’t be afraid to negotiate. You might see a current promotion or discount just for new customers, but you can always reach out to customer service and ask to be transferred to the customer retention department. Here, you might be able to inform them politely that you are considering switching to a competitor but you want to know what CenturyLink can do to help you make your bill more affordable.

You might be surprised to find that these employees can offer access to promotions that our previously said to be only applicable to new customers, or perhaps they can give you a better rate on your existing service plan.

CenturyLink Promotions and Discounts

CenturyLink offers a variety of new promotions and discounts for new customers. 

  • There is a special Bark service just for children so that they can use the internet safely. 
  • Streaming television services give you an opportunity to capitalize on streaming premium channels and television without a contract. 
  • Similarly, you can enjoy unlimited internet or internet and cable bundles. 

There are a few other discounts that might apply to your situation. Here are some as of the time of writing:

Senior Telephone Discount Program (STDP)

If you are 65 years or older and have income that is at or below 100% of the Federal Poverty Level, one person per household can use this phone discount, but it is only for phone services. 

Prism TV Entry Program

Low-income families that live in Seattle, WA or St. Paul, MN may be eligible for the Prism TV program at a reduced rate.

Rewards and Rebates

CenturyLink regularly offers incentives and promotions that you can use which include discounts on current services as well as free upgrades. It might do you good to regularly check their website or look for online rewards from time to time. 

If you have tried everything else and you’re still struggling with how to reduce your bill from CenturyLink, let alone pay your monthly bill, we can help.

What if CenturyLink owes me money?

Maybe CenturyLink charged you more than you owe, or they told you that your bill was a much cheaper promotional rate, but when the bill finally came it wasn’t. We can help you make an official legal claim to get the compensation you are owed.

Ready to get started? At FairShake, we can help…

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