Amber T. had a solid payment history with AT&T and had never skipped a payment. She became disenchanted with the company due to poor customer service; she was simply “tired of being treated terribly”. She and her husband made a move from Tennessee to another Southeastern state and decided to switch providers.
After cancelling service with AT&T, Amber T. and her husband kept receiving bills that did not make sense. AT&T claimed that each bill “would be the last.” (Some of the smaller bills were around the amount of $600.00 and were marked “due immediately”.) Amber T. reached out several times for customer support and explanation, only to find that the Customer Service Representative(s) would not listen and could not explain the recurrent charges. A few of the representatives even got angry with her and hung up on her. After some research, she found that many customers were involved in lawsuits against AT&T which came as no surprise. Unfortunately, her conflict fell under the small claims category and she could not afford to hire an attorney.
The problems with AT&T caused Amber and her husband unnecessary stress during their move and as they were trying to settle in another state. (She was also pregnant at the time.) They could not keep paying outlandish bills after they had cancelled their service. The situation was unfair, and the couple felt harassed for no reason after receiving so many bills for service that had not been used.
After more research, Amber discovered that FairShake had helped many customers settle similar small claim disputes. She was reluctant at first because she had never worked with a company like FairShake. Many of the reviews mentioned that FairShake was able to resolve and settle small claims efficiently, leaving consumers with no further problems.
Amber T. was relieved when FairShake got involved. The company was super helpful and was able to connect her with a representative from the Office of the President of Customer Care at AT&T. This representative not only cleared up all discrepancies (overcharges) but was also able to issue a refund. FairShake gave Amber T. regular updates and managed the entire process. It truly took a lot off Amber’s plate during a very hectic and stressful time in her life. FairShake helped to put Amber T.’s mind at ease during this time and they worked “quickly to resolve the problem”.
Amber T. was very happy with how FairShake handled her problem and was relieved when things started going smoothly so soon after the company became involved. Amber T. is confident that FairShake could handle “any level of her dispute with AT&T”, even if the problem had escalated.
Even though Amber T. thought that FairShake sounded “too good to be true” in the beginning, she was relieved and pleasantly surprised at how her problems were handled and resolved. She gives the company full credit for putting her directly in touch with a representative who could help and act. She is a true example of a skeptic turned fan! Amber T. credits FairShake as “professional and prepared” to represent consumers in similar situations.
“I really like how fairly the company operates, and I hope that many others will benefit from their help.”
Best of the Best. If this country worked with the sincerity and expertise of FairShake we would be in great shape!Allie, real FairShake customer
They got more done in a few weeks than I did in over two years.John, real FairShake customer
I can’t say enough good about this company! They are really a light for us in a very hard time.Mark, real FairShake customer
Thank you FairShake for representing the little people screwed over by corporations.Amanda, real FairShake customer
I was having problems with the company for months. That you could make it resolved in a few days is wonderful.Marisol, real FairShake customer
It's not right what Big Business can get away with if we let them. People need to know someone is out there to help!Virgil, real FairShake customer