Contact Discover Financial Services and get the company to listen

How to Contact Discover Customer Service

There’s more than one way to contact Discover. And if they don’t listen you have options…

Discover is a large global company, and its financial services department spans a vast array of products. To efficiently contact customer service, visit their Contact Us page on the Discover Financial Services website.

You can call Discover Financial Service Customer Service and Tech Support at: 1-800-347-2683

Online Banking

If you are an online banking customer, you can reach customer service by logging on to your account here. Discover also offers a mobile banking app available through the Google Play Store or the App Store. To reach customer service for banking services via telephone:

  • To open an account call 1-800-347-7000
  • For calls from a TDD/TYY device call 1-800-347-7454
  • For online banking technical support, call 1-800-290-9885

If you prefer to reach out by mail, send general inquiries to Discover Bank, P.O. Box 30416, Salt Lake City, UT 84130. For new accounts, or to make a deposit, send correspondence to Discover Bank, P.O. Box 30417, Salt Lake City, UT 84130.

Credit Cards

Discover offers a wide variety of credit cards to meet an array of needs. To find out more about the available credit cards, visit the credit card information page. If you are a cardholder, and you need to reach customer service about your account, you can log on to your credit card account and send a message to customer service. 

Visit the credit card Contact Us page for further information about ways to reach customer service. You can also message a customer service agent directly from the Contact Us page. 

Customer service for credit card users is available 27/7 by phone. Call 1-800-DISCOVER from within the United States. Outside the United States, call 1-801-902-3100. For TDD, call 1-800-347-7449.

To make a payment by mail, address correspondence to Discover Financial Services, P.O. Box 6103, Carol Stream, IL 60197-6103. If you have questions or other general inquiries, send communication to Discover Financial Services, P.O. Box 30943, Salt Lake City, UT 84130-0943. Discover Gift Card inquiries can be mailed to P.O. Box 52145, Phoenix, AZ 85027-2145.


If you have a personal loan or want information about a loan from Discover, visit their loan page. You can apply from the loan page, or by calling 1-866-248-1255. The hours are Monday-Friday 8 a.m. to 11 p.m. and Saturday-Sunday from 9 a.m. to 6 p.m. EST. 

You can check the status of your application here. To make a payment by mail, send payments to Discover Personal Loans, P.O. Box 6105, Carol Stream, IL 60197-6105. If you have general questions about a personal loan, address those to Discover Personal Loans, P.O. Box 30954, Salt Lake City, UT 84130-0954.

For information about all loan services offered by Discover, visit the FAQ page to find relevant information. 

Home Loans

To make a payment by mail or ask for help with your loan, send correspondence to Discover Home Loans, Corporate Drive, Suite 360 Lake Zurich, IL 60047-8945. You can also reach them by phone at 1-855-295-2193.

Other Options

If contacting customer service isn’t working, there might be other ways to get compensation. Your user agreement probably has language that prevents you from joining or starting a class action lawsuit against Discover but you file a complaint against Discover and get your grievance heard.

If that still doesn’t fix things, we can help you. At FairShake we can show you how to sue Discover or get the compensation you deserve with an easier solution: binding arbitration.

FairShake helps put the power back in your hands

Learn More