To avoid the frustration of wasting time when you need customer service, make sure you are connecting to the right department to meet your needs. To further ensure the quality customer service that you deserve, take these simple steps any time you reach out to customer service:
- Have a pen and paper ready. Ask for the first and last name of the customer service representative you are speaking to.
- If they provide instructions or information, write it down and repeat it. Then asks that they confirm you have the information correct.
- If they are unable to solve your problem, ask to be connected directly to someone who can take care of the issue.
- Keep a note of how many times you are transferred and write down the name of each person to whom you speak.
- If your problem is not handled in a professional and timely manner, ask to speak to a department manager and explain your situation.
- Request an email address for a department manager, and then send a detailed email of who you spoke with and what resolution was or was not reached.
- Report any unprofessional behavior or misleading statements that are made.
- Keep up with your notes until you are sure that the problem has been resolved to your satisfaction.
- If necessary, make an appointment to visit a Fifth Third Bank location.
If you are a personal banking customer with a checking or savings account, you can reach customer service via:
- The website where you can log on to see your account balances, move money, set up automatic bill pay and contact customer service.
- Call customer service at 1-800-972-3030
- To report a card lost or stolen call 1-800-782-0279
- You can also login to send an email message to customer service.
- You can sign up for online and mobile banking.
- If you are experiencing financial hardship and are unable to pay your credit card bill, you can fill out an online form to request assistance.
For mortgage customers, visit their mortgage webpage or call 1-866-351-5353.
- To schedule an appointment with a mortgage specialist you can visit your local branch or use this page to set up an appointment.
For business banking customers, visit the business webpage or call 1-877-534-2264.
- To find out more about merchant services, visit the web page dedicated to helping your find the payment service that fits your business needs.
- Visit a local branch to meet with a business specialist to help you determine the products that meet your business needs.
- Find a business banking relationship manager.
If you are a commercial customer, visit the commercial banking page or call 1-866-475-0729.
- Start with the resource center to find out which products and services offered by Fifth Third Bank are the right matches for your needs.
- Find out what industries are served by Fifth Third Bank’s commercial banking services.
- Commercial banking, in today’s global market, often requires international banking services. Find out what type of international banking is offered for commercial clients at Fifth Third Bank.
- Commercial solutions, from loans for equipment to employee stock ownership plans, are all available through Fifth Thirds Bank. Visit the commercial solutions page to browse solutions that might be right for your company.
To reach customer service from an international destination call 001-513-579-5353.
To report potential fraud on your credit cards, or accounts, call 1-513-900-3080.
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