When Fifth Third Bank customer service fails

How to Make the Fifth Third Bank Corporate Office Listen

A legal option that can get Fifth Third Bank to listen — and get you compensated.

You can get the corporate office to listen to your complaint by filing for arbitration.It is easy to feel like you are standing up to a giant when a big financial company isn’t living up to their end of the bargain.

This is particularly true when its Fifth Third Bank that makes a mistake that costs you money. Sometimes they go so far as to charge you an extra fee because of that mistake even though it wasn’t your fault. In the worst of cases, they will close your account and everything in it.

Phone calls with the Fifth Third Bank customer service team get you nowhere because you’re talking to someone who doesn’t have the authority to fix anything more often than not. Emailing Fifth Third Bank is equally unsuccessful in most cases, generating a lot of auto responses and talking in circles with the representative who may or may not be human.

So what can you do when you feel you have been taken advantage of by Fifth Third Bank?

Use Arbitration to Settle Your Complaint with Fifth Third Bank

When you do business with financial companies this large, it can often leave you powerless and that’s a very frustrating feeling. Most companies include something called an arbitration clause in your contract with them and that prevents you from taking them to most courts. With limited choices in banking services leaves people more accepting of poor customer service standards or unresponsive staff working at their headquarters.

Arbitration helps you get a satisfactory solution for your complaint with Fifth Third Bank without having to sue them. When your arbitration request is sent to Fifth Third Bank, more often than not, they will reach out to your to settle your dispute before even going to an arbitrator. During arbitration, an independent individual, the arbitrator, is appointed to the case and they look at all sides of the situation. They have to be impartial so they just look at the facts and they make a binding decision which means they can force the company to give you the appropriate compensation.

Arbitration is Fair, Just, Reasonable, and Transparent

Arbitrations handled by the American Arbitration Association® is an option that complies with the Statement of Principles of the Consumer Due Process Protocol which means:

  • The process has to be fundamentally fair for all parties including the appointment of impartial, competent, and qualified arbitrators who conduct fair hearings.
  • A reasonable standard is applied to the process including the reasonable standards for access to relevant information, a good time for the hearing, a good location, and affordable cost.
  • The transparency standard requires clear arbitration agreements that include all the necessary information and give you and the other party the ability to hire representation.
  • An alternative to arbitration, which takes the form of small claims court and, in some cases, mediation, has to be available.
  • The process should be just and allow the arbitrator to award you the same outcome as you would get in a regular court, and that award has to be a legally binding decision.

Arbitration Gives Your Leverage

The act of notifying Fifth Third Bank that you are considering arbitration gives you leverage immediately. Now Fifth Third Bank knows that they don’t have all the power. They know that they might have to pay money not just for your settlement but for the cost of arbitration and that makes companies much more willing to meet your demands especially if those demands are reasonable.

But if they aren’t willing to meet your demands just yet, you can follow through with your arbitration and get access to a reasonable, transparent, and fair hearing without any extra money out-of-pocket. Our FairShake process will help you file for arbitration. It won’t cost you anything unless you win.

Leverage Leads to Faster Settlements

Once you start that arbitration process, Fifth Third Bank doesn’t have the advantage anymore. This level of leverage often leads to faster settlements. You and Fifth Third Bank are now on equal footing with a neutral arbitrator.

The first step to resolving your issue with Fifth Third Bank is to formally raise the problem. At FairShake we help you do this. We send a demand letter to the Fifth Third Bank corporate office to start the process of resolving your case before you file arbitration.  We usually give the corporate office about 30 days to solve the issue depending on what the time limit is in your arbitration contract. About 50% of the cases receive an acceptable settlement during the time in which case your problem gets resolved and you don’t have to go to arbitration. But for the other 50% of cases, the next step is simply file the appropriate paperwork with the American Arbitration Association. FairShake will put together all the official arbitration paperwork for you and guide you through the next steps.

Do I need an Attorney?

If your case goes to arbitration you might consider hiring an attorney. In legal terms, if you don’t have an attorney with you that means you are bringing your claim “pro se”. If you decide that you want to go forward without an attorney, check out some information from The American Arbitration Association’s Pro Se Case Administration Team.

So you don’t need an attorney if you go to arbitration but you do have the option to have one. There are certain complaints that are pretty common. These fall under very specific laws and it’s easier for you to get compensation without an attorney. But for things that are more complicated  like those involving improper debt collection attempts or robocalls, having an attorney to assist you might help you maximize the value of your claim.

What’s the Next Step?

Tell us what happened, and we will get things started for you. At FairShake, we help you through the legal steps of working with a big Fifth Third Bank corporate office.

Rest assured, we only get paid if you do. With our 100% satisfaction guarantee, if you aren’t completely satisfied with our service, you don’t owe us anything.

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