When Google Nest customer service fails

Here's How to Make the Google Nest Corporate Office Listen

A legal option that can get Google Nest to listen — and get you compensated.

It can often feel like David trying to fight Goliath when working with a company as large as Google Nest, especially if that company fails to follow through on its promises. This is especially true if they make a mistake that costs you money.You can get the corporate office to listen to your complaint by filing for arbitration.

Phone calls with employees who don’t have any power end up wasting your time. Email complaints seem to send you down a spiral with nothing but automated responses and then eventually a boilerplate, cut and paste response from someone with, again, no power. Requests to speak with someone who has the power at the corporate office usually get ignored.

In the worst of cases they might tell you that they’ll make things right but then they don’t follow through leaving you to start the process all over again, this time even more frustrated than the first.

So what can you do other than feel like someone who is completely taken advantage of?

Use Arbitration to Settle Your Complaint with Google Nest

Doing business with Google Nest can leave you feeling quite powerless because of how large the company is and how little control you feel you have over the situation. Most companies include a forced arbitration clause in their contract which prevents you from taking them to court. Limited choices in terms of security service providers Force many of us to do business with companies that we know have low customer service standards. And even if you have a choice, you might be locked in by a contract.

Arbitration helps you get a satisfactory solution for your complaint against Google Nest without having to sue them. When you request arbitration, the company ends up doing a lot of work and they don’t have control over the outcome anymore. Instead, an independent individual, the arbitrator, is appointed to the case and they have to be impartial. This means they look at the facts presented by both sides and they make a binding decision.

Arbitration is Just, Fair, Reasonable, and Transparent

Arbitrations handled by the American Arbitration Association® is an option which complies with the Statement of Principles of the Consumer Due Process Protocol, which means:

  • The process needs to be fundamentally fair for everyone involved, yourself included, and that means everyone should have a fair appointment of an impartial, competent, and qualified arbitrator who conducts fair hearings.
  • A reasonable standard is applied, and this means you all get access to relevant information, a good time for the hearing, a good location, and affordable cost.
  • The transparency standard means the arbitration agreements have to be clear, easy to understand, and include all the necessary information. They also have to give you and the other party the freedom to hire representation.
  • An alternative to arbitration has to be available, and that can be a small claims court and, in some cases, mediation, if you choose it.
  • The process should be just, fair, and allow the arbitrator to award you the same outcome you could get in the courtroom, an award which is a legally binding decision.

Arbitration Gives You Leverage Against Google Nest

Once you notify Google Nest that you are pursuing arbitration, they will realize the potential financial ramifications. Basically, instead of just giving you potential compensation for whatever the issue was, they now might have to pay for the cost of an arbitration process. At this point most companies are willing to try and prevent that extra payment by settling early. They become much more willing to look at your problem and offer a solution.

However, if they aren’t, you still have reasonable, transparent, and fair hearing options without having to spend any money. Our FairShake process will help you file for arbitration. It won’t cost you anything unless you win.

Leverage Leads to Faster Settlements with Google Nest

Taking this step removed any advantage that the company had. No longer are they in charge, controlling the situation and the potential outcome. They can’t just keep ignoring the complaints you file. Instead you are both on equal footing with a neutral arbitrator.

Leverage like this must be used to your advantage by formally raising your complaint with the corporate office. At FairShake we help you do this. We send a demand letter to the corporate office to start the process of resolving your case before you file arbitration.

This starts the clock on them to solve your case before you can file arbitration. Usually this is 30 days but the length of time changes based on the arbitration clause in your contract with the company.

About half of cases, you will receive an acceptable settlement offer from the company headquarters during this time frame and then you can consider the issue solved without any arbitration required. However, if they don’t give a reasonable settlement offer, the next step is to file your case with the American Arbitration Association. FairShake will put together all the official arbitration paperwork for you and guide you through the next steps.

Do I need an attorney?

If your case moves to arbitration you might consider hiring an attorney. It is not a requirement, but in more complicated cases, it can help you maximize the potential value of your claim.

Consider this: there are a lot of common complaints people have with Google Nest that fall under specific laws. These are easy for you to get compensation without an attorney. In legal terms, if you don’t have an attorney with you that means you are bringing your claim “pro se”. If you decide that you want to go forward without an attorney, check out some information from The American Arbitration Association’s Pro Se Case Administration Team.

But if you have something that’s a bit more complicated, usually something in violation of federal laws like illegal robocalls, it isin your best interest to have an attorney there to help.

What can I do next?

Get the ball rolling by telling us about your issue with Google Nest. With FairShake, we take away the frustration of working with such a large company and help you get a solution. We offer a 100% satisfaction guarantee. You don’t owe us anything if you aren’t 100% satisfied with our service.

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