If you aren’t getting a fair resolution with Mastercard through customer service, you can try escalating your complaint.
Mastercard is one of the largest credit card providers in the world, and with the broad array of products offered, it can be hard to reach the right customer service agent for your specific needs. If you are using Mastercard US, the website is the best place to start to contact customer service.
In attempting to contact customer service, it is essential to remember that Mastercard does not issue cards, but acts to ensure payments between the banks that issue cards and the merchants who accept them. For information about your Mastercard credit or debit card account, you will need to contact the bank who issued the card to you. There should be a customer service phone number listed on the back of your card.
If you have a lost or stolen card, call 1-800-MASTERCARD from anywhere in the United States. From anywhere else in the world, refer to the Global Services phone numbers list to find the number you should call. To find the ATM closest to you, use the ATM locator page. You can also visit the FAQ page for information over common customer service issues.
For general inquiries about Mastercard, call 1-866-805-7848.
If you use Mastercard for a small or medium-sized business, use the Business Overview page to contact customer service for your specific product.
If you are seeking customer service for a large business, use the Business Overview support page to contact a customer service specialist who can help you.
If you are a bank or credit union who issues Mastercard, visit the Issuer Support page to reach a customer support specialist.
To explore the benefits of various Mastercard products, visit the Find A Card page to compare and contrasts products that might be right for you.
For information related to the World Mastercard, visit the product page for detailed information.
Mastercard offers a selection of pre-paid cards that are safer than cash and are accepted anywhere that Mastercard is taken. You can find more information on the Pre-Paid Cards web page.
Mastercard also offers an ID Theft Protection service. Visit the web page to register your card against identity theft to add an extra layer of security. For more information about protecting yourself from identity theft, visit the Global Assistance page for detailed information. To reload your pre-paid Mastercard, find the closest repower location by visiting this page.
If you experience a problem while shopping, Mastercard will engage the parties involved to help resolve the issue. You can report the problem on the Get Support page, but Mastercard also recommends that you call the customer service number on the back of your card immediately.
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