Common Complaints Against Mediacom

Is your MediaCom internet service down again?  Did you call technical support for help but just feel like you just didn’t get anywhere?  Have you been promised a return phone call from a supervisor that never comes? If this sounds like the situation you are in, you aren’t alone.

MediaCom is one of the largest telecom providers in the country serving residents in 21 states.  You often see them in smaller markets that don’t have as many cable or internet options.

Top grievances that consumers report with MediaCom

1. Problems with products or services
2. Billing errors
3. Misleading advertising

If you are frustrated with your internet cutting out or billing disputes that you just can’t get fixed, you can get help.  FairShake helps consumers take effective action against internet and cable service providers like MediaCom.  Take a look at our other consumer guides to find similar issues with other telecom companies.

Problems with MediaCom products or service

1. Poor internet service – Customers report that they can go weeks, even months without internet service.  When they do get service, it is often slow and cuts out.
2. Equipment that doesn’t work – Several consumer log grievances about MediaCom’s modems, reporting that they have to switch these out multiple times due to poor service.
3. Poor technical service – Customers routinely complain that it can take days or weeks to get a technician out to their property to fix their internet issues.  Sometimes, technicians come and go without fixing the problem. This leaves the customer without the service that they are paying for. There are also complaints about MediaCom technicians not showing up to scheduled appointments.  Frustrated customers who take off work to meet the technician may have to wait a week before another technician shows up.

Technician problems and bad customer service seem to go hand in hand as one customer explained:

“The tech came out yesterday to install internet And tv. He looked around and said there’s no lines so he can’t install it. I informed him that we rent both apartments and there’s a line in the other one but he refused to listen. After speaking to a representative last night I was told that it could be installed in the other apartment and they would come out today. After not hearing from them, I called and after being disconnected and calling back three times, then being on hold for 30 mins, was told that it can’t be installed and the landlord would have to put lines in himself. They said they don’t know how old the cable in the apartment is. I told them I know for a fact that the previous tenant had internet there that was shut off less than 2 months ago. They refused to make any effort to give me service. I have no internet and no way to get it because they have a monopoly on the area.”

Billing errors

Customers complain about billing disputes not being resolved.  Unauthorized charges or amounts that customers did not agree to top the list of billing complaints.  Common grievances also no refunds offered, even when service constantly cuts out. MediaCom’s policy is to only issue credit if a consumer is without internet for 24 hours so if you connect at all – you probably aren’t getting any money back.

As one customer noted: “Continually raising our bill, most recently it was $254. That is over $63 increase in one month without any changes or notification that there was going to be an increase. Our bill has gone up approximately 175 in the last 3 years.”

Misleading speeds

MediaCom customers have complained about paying for faster internet speeds than they get.  Many report that speeds either fluctuate significantly throughout the day or they are just low, all of the time.  They can’t surf the web, stream videos, or play games. When they contact customer service, they are often told that their package promises to reach up to a certain speed, but doesn’t guarantee that is the speed they will receive.  Yet, customers are not given credit for consistently slow internet and often have problems when they try to downgrade their package.

One customer explained, “The internet and cable will randomly shut off for about 10 minutes, at least 3 times a day. It will be completely random. The speeds are slow. The internet in slow from the get go and has so many problems.”

If you are a MediaCom customer that is frustrated with poor service and slow internet speeds, there is help for you.  FairShake works with consumers who have been unsuccessful in resolving their complaints. We may be able to help you resolve your dispute with MediaCom.