Get Help with Momentum Solar Complaints

Has Momentum Solar let you down? Maybe they haven’t held up their end of a contract, or maybe they haven’t given you the services you need. In any case, you probably want compensation… and answers. 

Below you will find some of the top questions we receive about Momentum Solar. 

Who is the CEO of Momentum Solar?

As of December 2022, the CEO of Momentum Solar is Arthur Souritzidis. 

Where is Momentum Solar headquarters?

Momentum Solar’s headquarters is located in South Plainfield, New Jersey. 

Is Momentum Solar a legitimate company?

Yes, Momentum Solar is a legitimate company, and one of the largest US solar installers. But legitimate companies still make mistakes from time to time. If you have an issue with the products or services you have received from Momentum Solar, you can speak with an attorney to see what legal options you have for compensation.

Is Momentum Solar the most reliable solar company?

Not quite. For 2022, Momentum Solar was ranked 4th for the most reliable solar companies, with great customer service ratings and the best warranty options, according to Forbes.

How do I contact Momentum Solar customer service?

This depends on what you need. Their main customer service line is 888-MOMENTUM, opt. 3. But if you need help with your existing system, they claim it is faster to email them at myinstall@momentumsolar.com. If you are selling your home and want to transfer ownership of the contract, you call the same number above but use opt. 1. 

What laws apply to Momentum Solar?

Many laws apply to Momentum Solar, like Federal Trade Commission (FTC) regulations, safety standards, consumer financial protection laws, and state consumer protection laws. 

Federal Trade Commission Regulations

The Federal Trade Commission interprets and enforces laws to protect you as the customer. With Momentum Solar, the FTC protects against financial fraud like deception, abuse, and physical safety. They investigate claims of abusive, deceptive, or unfair business practices. They also regulate marketing practices to prevent false advertising and deceptive pricing. 

Safety Standards

Safety standards control the physical safety of solar products and services. These come from many places like the International Residential Code, International Fire Code, National Electric Code, and Interconnection Standards. 

Financial Protection Laws

Home solar installation agreements often involve loans. When you take out a loan, you sign a financial agreement to pay for the purchase and installation. Laws like the Truth in Lending Act determine what information must be provided to consumers and how. 

What laws apply to Momentum Solar door-to-door sales?

Many laws apply to door-to-door sales for solar panel installation, overseen by the FTC and state regulators.

Perhaps the most important is the “Cooling Off” rule which legally gives you three days from the time you agree to a solar panel sale to cancel the agreement. Federal law (16 CFR 429) governs sales in your home, and it requires you to tell the salesperson that you are aware of the cooling-off rule. 

If you sign an agreement in your home, it has to include the following information:

• A “Notice of Cancellation” with all the blanks filled in;
• The seller’s address;
• The terms of payment are clearly stated; and
• The correct date of sale.

If it is missing any of this information or you change your mind, you can cancel the contract. It is best to speak with an attorney if you want to cancel or you feel these laws have been violated, as an attorney can review your situation and help you pursue activities like cancellation, if applicable. 

How do I file a complaint against Momentum Solar?

If you want to file a complaint against Momentum Solar, you have a few different options:

1. You can reach out to Momentum Solar directly. This gives you a good opportunity to make your issue known internally, and it may or may not get you a resolution, but it’s more likely than some of the alternatives.
2. You can also reach out to the State Licensing Board in your area. These boards govern licensing requirements for individual companies, and if you can prove that there was an issue, they might follow up with you to help investigate. This doesn’t guarantee a resolution, but it is one step further if the company won’t listen. If you want to make this sort of complaint against Momentum Solar, the relevant state and local licensing agencies can provide you with the necessary information about filing a complaint against a licensed business.
3. You can file a legal complaint against Momentum Solar with your State Attorney General’s office. If an office receives enough complaints about the same issue, they might pursue follow-up action against Momentum Solar, but you may or may not get any type of resolution.
4. Another option for a less formal type of complaint against Momentum Solar is to post something on their BBB page. The Better Business Bureau allows companies to actively respond to any customer complaints, but they don’t require it, so if you are very lucky, that company might monitor their page and respond to you.
5. You might qualify for filing a claim against Momentum Solar in court. When you take a company to court, you must follow state law to determine which court you use. This is something an attorney can help you with.

An attorney can review your situation to help you decide which type of complaint is the best option.

Why do people sue Momentum Solar?

People sue Momentum Solar over many issues. In some cases, people sue because of issues with their contracts, false advertising, unfair business practices, or issues with installation.

If you have an issue with Momentum Solar, a lawyer can help review what legal options you have and whether you can sue. 

How do I sue Momentum Solar?

If you have an issue with Momentum Solar, you might be able to sue Momentum Solar. You have several options depending on your circumstances, but an attorney is your best resource here because an attorney can look over your contract and help you determine where and how you can sue if possible.

1. You might have a few options depending on your contract and how much you are asking for. The first is consumer arbitration. Consumer arbitration is an alternative to suing Momentum Solar in court, but it’s still a legally binding option. With consumer arbitration, you and the company present your side of the story to a neutral third party who makes a legally binding decision.
2. You can sue Momentum Solar in small claims court. Small claims court is a good option for civil cases, but there are limits in every state on how much you can ask for and what type of compensation you can get. If you are asking for a small dollar amount, this might be a good option, but if you have an issue that is in the tens of thousands of dollars, like property damage, or you want replacement parts, this might not be the best option.
3. You can sue Momentum Solar in your state or federal court. You might be able to file a claim at the state or federal level if you have an issue with a violation of federal law or state consumer protection laws.

An attorney can look over your contract with the company and what you want in compensation and give you legal advice on which option is best for your issue.

Can a lawyer help me get compensation from Momentum Solar?

Yes, depending on your circumstances, a lawyer can help you get compensation. However, this looks different for everyone based on the specifics of your situation. A lawyer can help you review your contract with Momentum Solar and the applicable state law and determine your legal options based on your circumstances. If you are in a situation where the company has broken the law or harmed you financially, a lawyer can help you navigate these complexities and maximize your compensation in a legal claim.

Does Momentum Solar require arbitration?

Everyone should look over their Momentum Solar contracts to figure out whether arbitration is required. In some cases, arbitration is a requirement only for specific circumstances, certain dollar amounts, or in every case. You can also consult an attorney who can help you review your contract.

Your contract might have arbitration clauses that require you to use consumer arbitration rather than go to court. 

Are there class action lawsuits against Momentum Solar?

An attempted Momentum class action lawsuit was filed in 2022 in Illinois over illegal and harassing phone calls in violation of the Telephone Consumer Protection Act, which restricts cold call telemarketing. Suits like this are typically brought by non-customers of the company they are suing.

If you are eligible for a Momentum Solar class action lawsuit, courts will try to notify you through the mail with instructions on how you can figure out your eligibility.

Can I cancel Momentum Solar?

It can be challenging to cancel a contract because so many different cancellation policies exist. Momentum Solar is legally obligated to offer the FTC’s three-day “cooling off” period. 

1. Your Momentum Solar contract has expired.
2. You are willing to pay a cancellation or buyout fee required by your Momentum Solar contract.
3. In other cases, you can cancel if you can prove that Momentum Solar failed to meet its obligations. If your contract stated that they would deliver specific services or install your solar panels within a certain time frame, and they didn’t, you have grounds to cancel Momentum Solar.
4. Sometimes an aspect of your Momentum Solar contract turned out to be inaccurate, like the system size, power generation, or warranty. If that’s the case, you might also be able to cancel Momentum Solar.
5. In other cases, if Momentum Solar failed to disclose something they needed to, you might have grounds for cancellation.
6.  There are specific clauses like the “force majeure,” which state that if catastrophic events prevent your contract from being fulfilled, you might be able to cancel Momentum Solar. 

An attorney can help you review the legal options you have given, the Momentum Solar contract you signed, and your current situation.

How do I get out of a Momentum Solar contract?

You have a few ways to get out of or break a Momentum Solar contract, even if Momentum Solar hasn’t broken its legal obligations to you. 

1. First, you might be able to sell the contract if you are moving and the new owners are willing to take it over. 
2. Second, you might be able to buy out the Momentum Solar contract by paying a lump sum for the remaining amount of your loan. 
3. Third, you might be able to purchase the solar system outright at the current market value. 
4. Fourth, you might be able to get out of it if you are going through bankruptcy proceedings. 

You can speak with an attorney about what options you have based on your situation and your Momentum Solar contract.

What happens if I don’t pay Momentum Solar?

Not paying Momentum Solar can result in different legal actions being taken against you, depending on the financing you have for your solar loan. 

Secured Loans

Secured loans require collateral. You promise to pay the loan and state that the lender can take whatever you used as collateral if you can’t pay it. The collateral has to be worth the value of the loan or more and has to be something physical, like a house. If you use something like a home equity line of credit or a home equity loan and fail to pay, the lender can not only repossess your solar panels but also foreclose on your house.

Unsecured Loans 

Unsecured loans don’t require collateral. However, if you fail to pay, the lender can still follow up with legal action like sending your debt to a collection agency, reporting you to the credit reporting agencies, which can hurt your score, and suing you.

Will not paying Momentum Solar hurt my credit score?

Yes, not paying a solar loan from Momentum Solar can affect your credit score.

1. Firstly, generally the new debt gets reported to reporting agencies and added to your credit report. So everything that happens with it moving forward is recorded. 
2. Secondly, generally with solar loans, the new debt changes the number of open credit lines you have which is good, as well as the amount of debt you have which is bad, and your debt-to-credit ratio, which can start out bad but get good as you pay off your loan.
3. Thirdly, generally every time you make a payment it gets reported to the credit agencies. Timely payments are good for your score, but missed payments or late payments are bad for your score.

If your loan with Momentum Solar is impacting your credit, you should know about your rights under laws, including the Fair Credit Reporting Act and the Fair Debt Collection Practices Act.